ION Products USAWE ARE THE US REPRESENTATION OF ION. ION IS ABOUT CHALLENGING YOURSELF, EXPERIENCING NATURE, AND FEELING ITS FORCE. THEREFORE ION DEVELOPS WATERSPORTS- AND BIKE GEAR THAT IS NOT ONLY SMART AND INNOVATIVE BUT ALSO TRANSFORMS THIS PASSION INTO AN UNIQUE DESIGN.
ION Products USA (boardsandmore-shop-us.myshopify.com) has 45 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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AO
Ordered two sq lab seat measurement kits, never shipped out or received them
Response from ION Products USAOct 5, 2026
Hi, We are sorry to hear that. You can now do it at home with our instructions here https://www.sq-lab.com/en/us/ergonomics/downloadable-measurement-kit
JA
Poor shipping/packaging practices. Two small products were shipped in a large box with no packing materials to keep the products from flying around and to keep the box from getting crushed. The large box was smashed and partially open when delivered. The corner of the small pedal box is smashed. Quality saddles should be sold and sent in their own fitted box, not attached to a card like a cheap chain store saddle.
Response from ION Products USAJul 7, 2025
Hi JA, We are sorry to hear about this and will send your feedback to our product team.
DS
Placed my order 2.5 weeks ago and haven’t received it. For some reason my shipment got sent south to LA in the peak of the fire crisis. For context I live in Canada and this is way out of the way. Needed the equipment for an upcoming trip but looks like I won’t receive it in time…
Response from ION Products USAJan 14, 2025
Hello Danica, I see your package did ship in 2 business days as promised. Unfortunately we don't dictate freight routes for our carriers, and have no control over which shipping centers are used by USPS. I agree it is disappointing to not receive an item quickly, however amidst the Canada Post strike requiring catchup, and the fires in Southern California, I'm not surprised there was a delay. Please reach out to [email protected] if you'd like to arrange for a return.
E P.
They did send me twice the same product and don't want to give money back, website is in total bug. Terrible.
Response from ION Products USAJan 6, 2025
Hello! I'm so sorry you're disappointed with the product and website. We'd be happy to arrange a return for your product, please email us at: [email protected]
