BNY MellonReviews of bnymellon.com

Quite simply the worst financial service provider I have ever had the misfortune to deal with. They put every obstacle and obstruction in your way to stop you dealing with them. Don't recognise my account. Insist on postal communications. Won't let me transact online. UK pass calls to Ireland and back again. Hopeless.

My God what idi*ts. They have given me 4 different phone numbers. I have tried all of them and none of them are able to give me information on my son's Child Trust Fund account. I think we may have lost the money!

Customer service is dire, they ask for information then you hear nothing, chase and they say they need more info, it's nearly 6 months of trying to get the funds from them. I've never had an issue with other companies with identity checks but these take it to another level. It's getting to the point of going to the Financial Ombudsman Service.

Awful company not enough customer support staff. Long wait for phone to be answered. Do not communicate effectively with other Financial Services providers. I have been trying to move BNY Mellon funds from one Financial platform to an alternative. I completed Transfer Out and Transfer In forms in June 2023 and am still waiting for the transfer to be completed.

Issues with the app, I send money for my investment and it wasn't received, contacted support and nothing has been done about it. I think I will stick with my advisor Libbey Jane Bean on Google for now until this issue is resolved. I need my money back.

👺👹❌👎❌👎 THIS COMPANY TAKES ZERO ACCOUNTABILITY FOR THERE MISTAKE'S .THIS COMPANY, OR BUSINESS, OR WHO EVER THAT ThEY TRY TOO DISGUISE THEMSELVES AS. IN NUMEROUS DIFFERENT WAYS .AS A COMPANY THAT CAN SPROUT WINGS AND JUST DISAPPEAR,IS A BUNCH OF THIEVES, THIEVES, THIEVES.THAT STEEL PEOPLE'S MONEY AND PENSION MONEY 💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰 AND ASSET'S ,THAT NEEDS A CLASS ACTION LAW SUITS AGAINST THEM ,BIG TIME.THEY NEED TOO BE PUT IN JAIL FOR ENTERNITY.COMPLETE HABITUAL LIERS.NO NO COMPANY SHOULD USE THESE SCUMBAG'S, FOR PEOPLE'S PENSION PLANS, DO THESE COMPANY'S EVEN LOOK AT THERE HORRENDOUS REVIEWS.SOME LAW FIRM, OR NUMEROUS LAW FIRMS .NEEDS TOO BE SUEING THIS COMPANY BIG TIME, FOR ALL THERE FRAUDRANT BEHAVIOR ❌👹👎👺❌👎I HAVE READ REVIEWS,OF THIS COMPANY STEALING THOUSAND OF DOLLARS FROM INDIVIDUAL LIKE HUNDREDS OF THOUSAND'S.THE WAY A HAVE BEEN TREATED,I DEFINITELY BELIEVE THIS TO BE TRUE

I've use BNY Mellon for 5+ years. Never any issues, always responsive.

This app is frude money not received