Beverley T.
Ordered Guinness Treats Tower on 12…
Ordered Guinness Treats Tower on 12 November 2023. It was delivered shortly afterwards along with other items. However, the item stated above, the packaging was badly damaged and torn. It was meant to be an Xmas present for my husband. There was no way it was fit to be wrapped as a gift so I gave it to him straight away. He ate the 4/5 chocolates it contained as they literally fell out of the badly torn box. When boots asked me to review my order a week or so later I wrote referencing the badly damaged packaging and that there were only 4/5 chocolates (expensive for £7:50 and that was a sale price). Boots declined to publish that review (publishing the other reviewed items as they were satisfactory). They asked me again days later via e mail what the problem was and said they would investigate. They followed up again, a few days later requesting a photo of the packaging. which, what was left of it, went in the bin the evening of the day delivered as my husband ate the the chocolates immediately I gave them to him. I feel Boots just brushed me off. Refusing to publish the review as I feel they wanted only "perfect" reviews not one complaining. Haven't heard anything since stating that the badly damaged packaging was disposed of.