BMbridal.com Reviews | Read Customer Reviews of bmbridal.com

BMbridal.com Reviews | Read Customer Reviews of bmbridal.com

BMbridal.com reviews

83 approved reviews, newest moderated first

Karolina K.
Feb 15, 2026
Scammers!!!!
Scammers!!!!! Absolutely shocking when I got my wedding dress. First arrive different colour as I ordered. I paid extra £30 for customised size and dress came to big. On the end dress don’t even look like the dress which should be see through that I will not wear this for my dog. Communication with shop it’s impossible not respond for email or social media account. Trying to refund and send dress back but it’s not chance. Shop is not located in USA but in China. Be aware of that shop don’t waist your money and time. They are scammed
Response from BMbridal.comFeb 24, 2026
We are truly sorry to hear about your dissatisfaction with your order and apologize for any disappointment caused. We want to clarify that your wedding dress was custom-made according to the measurements you provided, and the style and specifications were produced as per your customized order. We have clearly stated on our platform that our production factory is based in China, which is part of our company information. If you are not satisfied and wish to return the item, we are more than willing to assist you with the return and refund process. Please kindly contact our customer service team directly so we can resolve this for you promptly. We value every customer and hope to make this right for you.
Report
Ashly B.
Oct 29, 2025
Dress was nothing like the picture on…
Dress was nothing like the picture on website. It was poor quality. I had horrible customer service experience and could not get my money back. This site is a scam.
Response from BMbridal.comApr 9, 2026
hello ..sry to hear that ..pls contact our after sale team ..they will help you deal with it
Report
Jellster7
Sep 16, 2025
SCAM ALERT!
The dress on the picture is nothing like what they sent to me. The sequins were all falling off and so much extra material. It looks very cheap and they will not give you your money back. I even paid extra for a custom size and they didn’t even get that right. The dress is way too big on me. It’s suppose to be a mermaid style dress and that shit has no elastic or nothing in it. You can’t get anyone on the phone at all. They are confused when you emailing them. RUN AWAY FROM THIS SITE!
Response from BMbridal.comApr 9, 2026
hello ..sry to hear that ..pls contact our after sale team ..they will help you deal with it
Report
Fanny F.
Aug 27, 2025
They steal pictures from other websites…
They steal pictures from other websites (for example Teuta Matoshi). You will not receive the dress that is on the website, if you receive anything at all.
Response from BMbridal.comApr 9, 2026
hello ..dear ..we are the made to order dress website ..so need time to make
Report
Consumer
Jul 29, 2025
Disgusting company
Disgusting company, unsuccessfully tried to return a dress would only give partial refund 15%-20% despite nothing wrong with the dress just didn’t suit me! Deducting storage 45% labour 10% and encouraging customers to keep the dress!
Response from BMbridal.comAug 7, 2025
hello ..my friend ..as the policy ..the dress is not our fault trully can just refund you part ..i am sry for that ..
Report
Vera
May 6, 2025
Massively delayed and would not refund
Ordered bridesmaid dresses far in advance, they didn't arrive for weeks, by the point had order found alternative dresses. Tried to return, but could not, as said would only get partial refund and would have to pay for shipping back to China! (Not America as website would suggest).
Response from BMbridal.comApr 9, 2026
sry for this ..we have showed the tailoring time for every dress ..
Report
Mallory C.
Apr 22, 2025
This is a SCAM!!
This is a SCAM!!! Ordered a dress for my daughter's prom a little shy of a month early. Paid extra for rush shipping. Did not get the dress on time. The dress look like a 1st grade grade project. NOTHING like the original, online photo. My daughter's lower body parts were hanging out. Hopefully on some review site I can send pictures. I will post. I normally do not write bad or any reviews. This was so disappointing.
Response from BMbridal.comApr 23, 2025
We appreciate your feedback. The dress is a runway-style design with sheer elements, as shown in the detailed product images (zoom feature available). It’s intended to be paired with a nude or matching slip, as noted in the styling tips. Your order was shipped within the promised 10-day rush timeline. We take all feedback seriously but kindly ask that reviews reflect the facts to avoid misunderstandings. Should you need further assistance, please contact us directly. Thank you.
Report
Anonymous
Mar 23, 2025
Sent wrong dress and won’t refund
Shipping took about a month, and they sent the wrong dress, one with a sheer midriff that was not the dress described and pictured. I requested a return and kept getting the runaround with no info about where to send the send the dress for a refund. After about 5-6 emails they finally gave me an address in China and said not only did I need to pay for shipping, they would only refund 60% of the cost if the dress. It’s a total scam— buyer beware.
Response from BMbridal.comApr 23, 2025
We regret that you’re unhappy with your order. As stated in our policies, all custom dresses are made to order and non-returnable. The design you received matches the product images, including the sheer midriff detail clearly visible in the listing. While we typically do not accept returns, we offered an exception to accommodate you, requiring only a 40% restocking fee (standard for custom items) and asking you to cover shipping costs, which are non-negotiable for international returns. The shipping timeline you experienced corresponds to the free standard shipping option selected at checkout, which was clearly outlined during your purchase. We did not delay your order and fulfilled it within our stated production timeframe. We strive to be transparent in our policies and product descriptions. For future orders, we recommend reviewing details carefully and contacting us with questions before purchasing. Thank you for your feedback.
Report