BlueStarReviews of bluestarcooking.com

Do not buy a Bluestar oven! We’ve replaced the igniter 3 times and now the safety valve is gone too!! The company doesn’t care to help either. It’s only 5 years old and we paid over 5000!! Ridiculous. I could have bought 2 stoves already

Bought a 36” all-gas Bluestar range 13 months ago for our home in Colorado at 8,260ft elevation. The range was supposedly designed specifically for our elevation. Since install, the burners have performed poorly, even compared to our neighbors much cheaper consumer-grade ranges. Bluestar sent a technician who admitted he was not familiar with Bluestar. He changed some parts, but no difference in performance. I then asked Bluestar to send another technician familiar with their products to test the gas pressure. They refused, stating that these issues are due entirely to the elevation…which they obviously knew when it was ordered. Fraudulent, incompetent, terrible warranty support. They sell “HIGH END” products with LOW END service and support.

Horrible experience with Bluestar. Worst refrigerator. They replaced compressor already while under warranty and now it only gets to 40 degrees. Range was scary and when you turned on, it exploded. Just awful junk. Do not buy it. You will regret your choice. So many way better choices. If they stood behind products, it would be one thing but they only care about sale.

I purchased a small component to fix my dishwasher and paid for the expedited shipping over the weekend and the part came later than expected. We should have had it early on Monday and then I think it came on Tuesday but it was already past due. Reported this to request a refund since the person that I was doing the job for decline my service. The request for refund and return of the part went unanswered for over 48 hours. Following all parts of their requirements wasn't enough. Apparently. I would not use this company for purchases in the future.

I installed a new blue star range in 4/22 and the gas regulator malfunctioned in 1/26 and had to be replaced. I can understand that even high-end products can have defective parts that do not hold up. Blue Star either could not or would not explain why they placed the gas regulator behind a RIVETED panel, requiring a very expensive fix. It is extremely poor engineering to place a commonly replaced part behind a riveted panel. I would not recommend purchasing a Blue Star range for this reason. I also expect a reputable company to be willing to discuss design anomalies.

As a senior citizen I stretched to buy a BS stove so that I could develop a new revenue stream as I am aging out of conventional businesses. The stove arrived with some burners not working (I had the delivery service document), scratches, the door did not catch properly, and also the kick plate was slightly bent away from the machine. I asked the delivery service, since it was still morning, if they could return to the warehouse and come back with another stove. They stated they could not and as it was the day before Thanksgiving and I was hosting I could not be without a stove. I immediately called Blue Star with all of these concerns who right from the start were unwilling to swap out the machine but instead insisted that they would just send a service tech out to correct. Paying almost $6000 for a stove I believed (and still do) the stove should've been in perfect condition. There have been ongoing issues since the purchase. Blue Star still refuses to do the right thing and insists they will only repair what is obviously a defective unit. Since I was given no option I had service come out and replace the igniter November 2025. The igniter just failed again.

If I could give zero stars I would. I was so excited to have our custom Dual fuel 48” stove with griddle and hood when we moved into our new home February 2024. I read the paper manual and did the seasonings etc. went to use the griddle and it never heated up enough to even make pancakes. I of course called the place we purchased it from and they had a service tech appt set up. Blue Stars regional manager Nick came to our home with a repair tech. Nick said he started on the repair side and it was an easy fix. Just needed to check a few things and make some minor adjusts and it was fixed. Well we have now had 9 service calls and everything has been replaced several times. After this last repair it worked to make pancakes in the morning and thought it was safe to have friends over for Philly cheese sandwiches which we have always made on our previous Viking griddle without fail. The griddle never heated up even after a 1.5 hours time to melt the cheese. They promise to take it to management and call back with a resolution and of course Allen never does. I have had a 1/4 of my stove not work since it was installed. It will be almost 2 years with no resolution! This is beyond unacceptable. Stay far away from Blue Star appliances. They apparently don’t care about their brand, name, reputation or customers to own up to poor quality.

Stay away from BS. They have serious recalls on gas leaks. Happened to my family. There is gas build up and door explodes open. My wifes hair caught on fire. Read about their recall. Technician said hey have lots of more issues with the oven. Mine I had to spend another $500 to get more parts replaced...They contacted BS to alteast cover the parts and they said no...Very cheap company that only cares about the bottom line.. Read about the lawsuits they have...sad to see a good product run to the ground...