Blue Raven SolarReviews of blueravensolar.com

We started our process with Blue Raven back in May. Initially we were offered a standard solar install that did not use the solar panels when the grid went down. This was not acceptable. We kept pushing and then was offered a product called "Sunlight Backup". This system using the panels for backup when the grid is down but only during daylight hours. This system was not recommended because it required isolating certain circuits to prevent overload issues. After several more months we were finally offered a 10K solar backup system to match the 10K solar output. I still was not satisfied so I finally got the Residential Rooftop Solar Permit Package. It provided a lot of information about the solar panels but limited information about the electrical system. Fast forward to November and we finally got our solar system installed. Unfortunately this did not start off well. The solar panels were installed on time and the crew was great. However, the electrical system that manages and monitors everything was started but delayed for 4 days. None of this was the fault of field technicians that installed the components. It was a lack of communication from the management team. First of all I had our electrical panel replaced. The field technician that installed the panel did a great job but when I told him we had battery backup he was surprised because this was not communicated to him and he would have done the job differently. This issue surfaced when the 2nd field technician came to install the electrical system. I told him what the first field technician told me and he spent the first 4 hours trying to figure out the logistics of the system. Neither field technician was the issue. The issue was a lack of communication from management. They depend on independent inspectors to take pictures and measurements to evaluate the system requirements. Unfortunately this approach has a major flaw in that the inspectors do not have the technical skills to really evaluate the final system configuration. If a Field Engineer would have evaluated the site requirements in person most of the issues that field technicians had would have been identified. Our system was started on a Monday and was not finished until the following Friday. Really poor planing. The execution and knowledge by the field technicians was outstanding. Now I am waiting for the final inspection. This system has an app to monitor the solar system. I have requested information about the app but no reply. Holding my breath to see when the final system will be inspected and signed off.

Tido was awesome! The best experience of blue raven. The individuals setting up the solar panels seemed nice but we actually never chatted with them. The individual who ended up being the electrician was not a people person and that definitely put a damper on the whole experience. So overall with Tido being so so so great and the electrician being someone we would not like to see again we have given an average of 3 stars.

Like-quick installation Dislike- Crew was 1.5 hrs late and mid point Inspection was not done. Waiting for reschedule.

All in all my experience with blue raven was okay. The only thing I have to say was the lack of communication to not only me, but others involved in installing My solar. My whole experience took a little over a year to complete. I'm currently still waiting for the last final inspection now. Fingers crossed This was all worth it

The entire sales pitch is centered around getting a tax credit of more than half the cost of the system being installed. After which they state you will simply replace your electricity bill with payment plan of solar panels after the tax credit is applied. Without the tax credit you're looking at 50k. with the credit, you're looking at 22k. After signing up for installation I looked into the tax credit, and it is not nearly as straightforward as they sell it to be. Because of this I wished to stop the process. They never stated a cancellation fee in the sales pitch. But an employee (assuming working for their collections department), called and threatened to send me to collections unless I paid $1250 to cover their 'extensive labor input thus far'. What a pile of BS, not only that but the employee was extremely condescending and all they try to do is force you to go through with the process even if you don't want to due to how expensive it would be without the tax credit. Just some slimy business practices. If someone doesn't want to go through with your product, there's no reason to take a fat chunk out of them on the way out. Update (2/19): Blue Raven Solar's customer service has reached out and waived the cancellation fee and recognized several points of mistakes they made along the process. As I greatly appreciate this, I will reflect it in my review, but getting to this point has not been enjoyable and I wish to remain transparent with those reading this review. Great resolve from the issues that occurred, but the road to this resolve has been a bit rough. In the future, I will be much more careful and observant when going forward with solar installation companies in general.

I am having an issue with the way Blue Raven writes my solar panels. I called, spent an hour on the phone with them, and after looking at their pictures of the system, they told me to hire an electrician to come out and look at the system! I’m sorry but that is poor customer service, especially when it’s from their electrician!

Installation crew is awesome, HQ is a flop

We started this process March 2023 - August of 23 we finally got our solar panels installed. They neglected to notice that our electrical panel needed to be upgraded, which delayed the process. After installation we noticed garbage was left on the roof and around our property and the metal roof was dented where they walked. I have reported the issues - we will see how it gets rectified. We still are not active with our panels, now we wait for inspection. Hopefully before winter we will be up and running.