Blue Pacific Vacation RentalsReviews of bluepacificvacationrentals.com

STOP-TURN AROUND-AND FIND A DIFFERENT COMPANY TO RENT FROM!!!! Blue Pacific is a greedy company that has taken advantage of several different families during the Covid-19 crisis. They lined their pockets with our rental funds after we had to cancel due to some high-risk family members. We paid over $10k for a week in Sunriver, Oregon in a large Blue Pacific owned home. We had hoped to simply move our reservation to 2021, but they refused and gave us 3 days to choose from other bad options that only benefited them. Keep in mind, this was several months prior to our booked week in Sunriver, Oregon. In the end we had no choice but to settle for a 50% refund meaning Blue Pacific kept the other $5k. To make things worse, they did rent the house out that same week. Any decent company would have come clean and said, "Hey, we are whole so here's your refund. We'd love to have you back next year." How hard is that? That is exactly what every other property rental company did in SR. We checked. We have rented from Blue Pacific several times over the years and even encouraged others we know to consider their homes. That will never happen again, and we will share our negative experience with as many people as possible. Our large family has been visiting Sunriver every summer for over 30 years. This company has used this crisis to take advantage of us and others. Shame on you! You owe our family $5,000 that we will never see. As they say, one bad review is worth 5 good ones. Well, get ready for some bad reviews. You've more than earned them!

As you can see from the numerous reviews since COVID, this company has taken advantage of its customers - many of them being long-time customers such as ourselves (13 rentals!). We also had to cancel due to having multiple families coming from various parts of the country; many with underlying health conditions. It was one of the most painful transactions we've ever dealt with. We weren't even asking for a refund - we asked if we could apply our payment to the home the following year. Not "per the contract". COVID didn't exist when the contract was agreed upon! Rude, would not return calls, would not abide by the guidelines set forth by Oregon's governor. Our own family made the decision to vacation in Sunriver alone, without the rest of our family. We called a few other property management companies, along with VRBO - they ALL had very lenient cancellation policies during this pandemic. Ended up using "Village Properties at Sunriver" - very gracious and helpful with our many calls. Also, we found after renting from a different company, the "clean up" mandated by Blue Pacific is ridiculous! This was the first year, the only thing we needed to do was take out the trash and start the dishwasher - done. Not the case with Blue Pacific. The housekeeping fee BP charges would indicate a spotless home upon arrival - it's "surface" clean but never feels real clean. Blue Pacific is not local and not nice. Avoid, avoid, avoid, and be kind and support the many other local businesses in Sunriver!

My family and I have rented from Blue Pacific for over 15 years. The reason we continued to rent thru them was a result of the properties they offered. The customer service level was average at best and often felt like we were bothering them whenever we had a question or request. Covid-19 brought our dissatisfaction to a different level. Their unwillingness to be flexible from their boiler plate T's and C's was frustrating and disappointing. This is a once in 100 years pandemic, and you would think just like most rental agencies and businesses, Blue Pacific would adjust their policies. Not the case. We followed the guidelines of the CDC and the mandate issued by the Governor of Oregon to determine whether or not we would take a family vacation. Blue Pacific would always revert back to the T's and C's of the contract, and even took the liberty to interpret the Governor's mandate saying this mandate didn't apply to vacation rentals. I had to laugh. Evidently, Blue Pacific must have an employee with a legal background:) Even though our party included 4 different families from multiple states numbering 14 in all-exactly the situation the CDC and the Governor mandate were targeting. Some of these family members with pre-existing medical conditions. My advice is to avoid Blue Pacific. Excellent properties to rent, sub par customer service. Nice to do business with a company you want to do business with rather than you have to do business with.

Blue Pacific Vacation Rentals was extremely inflexible handling our planned vacation rental during the COVID-19 pandemic, they absolutely stonewalled us and refused any reasonable accommodation. We made our reservation a year in advance, along with a deposit, for a July 2020 vacation rental. The balance in full was made on March 1, 2020, just prior to the pandemic breaking out. They refused to roll our existing vacation rental to 2021 and ignored the fact that there is a global pandemic. We rented from them 5 previous times and always paid on time and respected their properties, leaving them as we found them. Blue Pacific showed horrid customer service, complete disregard for prior customer loyalty and utterly failed to "do the right thing".

Still haven't gotten this issue with Blue Pacific resolved. They won't answer phone calls or email calls if there are issues. If you have a credit card for a deposit they will answer the phone. They owe me and my family $10,619 and have had my money for over a year.

We absolutely loved this home. There is nothing we would have changed. We love the Depot Bay area and the restaurants in this area are phenomenol.

We have been staying at Blue Pacific vacation rentals for the last 9 years. We won’t go through anyone else because we have only had good experiences. We always trust that our condo will be ready and clean when we arrive.

We LOVED this particular condo! The views were stunning and the master bedroom next to the ocean lulled me to sleep with the ocean waves. The kitchen was fabulous and VERY well stocked. It was in impeccable condition and could easily be comfortable for two couple with two Master bedrooms! Location to everything you need and a great hot tub on he deck for cool nights. The washer and dryer was so nice to have! I honestly can’t say enough good things about this condo and the staff I talked to. We rent 5-6 times a year and this is one of my favorites by far!