Xander
Polite but lack of accountability
While the Bluemont team was polite and some individuals showed genuine effort, my overall experience was disappointing — especially for a Platinum Package. The editing was about 80% there, with strong attention to detail in parts, but I still had to personally re-read and correct numerous issues, even after providing clear, written instructions. Communication was inconsistent throughout. I was often given incorrect or misleading information, and several deadlines were missed without notice. I understand that delays can happen, but there was rarely any proactive communication when they did — I had to follow up repeatedly, and updates often came days later without clarity or resolution. I was also very clear from the beginning that I wanted to run pre-sales for all editions of my book. Despite confirming this multiple times, Bluemont did not set up the pre-sales in a timely manner. Only the eBook was made available, and I was later told — far into the process — that print and other editions could not be included, which significantly disrupted my launch timeline and strategy. Regarding the included marketing and website components, I was not offered the complimentary website that came with my package. Instead, I was immediately directed to a $3,000 “upgrade” with high-pressure sales tactics. The same occurred with post-marketing — rather than being provided what was included in my plan, I was pushed toward a $14,000 nine-month package. Bluemont has talented people, but my experience felt disorganized, poorly communicated, and heavily sales-driven. For the cost of a Platinum Package, I expected clarity, accountability, and delivery on the commitments made.
Response from Blue Mount PublisherApr 16, 2026
Hey Xander, Thank you for sharing your detailed feedback with us. We truly appreciate your kind words about our team’s politeness and the effort shown by some of our members. We sincerely regret that your overall experience did not meet your expectations, especially with the Platinum Package. Your concerns regarding editing, communication, missed deadlines, and the pre-sales setup are important to us, and we acknowledge the frustration this may have caused. This is certainly not the standard we strive to deliver. We also apologize for any confusion regarding the website and marketing services. We understand how important clarity and transparency are, and your feedback will help us improve both our communication and service delivery moving forward. At Blue Mount Publisher, we are committed to continuously improving our processes and ensuring a better experience for our authors. We would welcome the opportunity to address your concerns and work toward a more satisfactory resolution. Best Regards, Team - Blue Mount Publisher




