Deborah B.
I’ve had a terrible experience with Blue Mount Publisher
I’ve had a terrible experience with Blue Mount Publisher, I signed up with them in August and the experience has become worse and worse, They are careless, inefficient with time, disorganized and inept. I’ve been promised my book would be published several times over the course of the last two months and it still hasn’t occurred. I can’t get a straight answer from them either. I’m so disappointed and frustrated,
Response from Blue Mount PublisherMay 2, 2024
Dear Deborah, We have noted with concern that despite our efforts to reach out and address your concerns, communication has not been successfully re-established. We want to express our regret for any inconvenience you may have experienced, although we believe the situation may have resulted from a misunderstanding. At Blue Mount Publisher, we pride ourselves on our commitment to our authors and our efficiency in the publishing process. We have reviewed your case thoroughly and found that our team has adhered to the agreed timelines and processes. However, we understand that this does not alleviate the frustration you feel. We remain dedicated to resolving any outstanding issues and are keen to discuss how we can move forward with the publication of your book. We would be grateful for the opportunity to clarify any miscommunications and to demonstrate our dedication to your project. As a gesture of goodwill and our desire to provide you with the service you deserve, we are still willing to offer a refund or additional services to compensate for your loss, should you consider it appropriate. We are here to support you and would like to invite you to contact us at [email protected] or visit our website www.bluemountpublisher.com at your earliest convenience. Our team is ready to provide any assistance required to bring your book to fruition. Thank you for your patience and understanding. We look forward to the possibility of continuing our partnership and finally achieving the publication of your work. Warm regards, Team Blue Mount Publishers.