Blake M.
You Know They Are Lying When You See Their Lips Move
Be Careful – Misleading Sales Tactics I wanted to share my experience so others don’t run into the same frustrations we did. When we purchased the vacation package, we were told we had two years to book because I am an Army veteran. I made it clear that we likely wouldn’t be able to travel that year, and the salesperson assured me that rescheduling would be no problem. However, when I later called to reschedule, I was given the runaround, had to speak with multiple managers, and spent over an hour and a half just trying to get them to honor what they originally promised. We were also led to believe we could choose from any Bluegreen Vacation property, but they specifically highlighted Bass Pro Shops’ Big Cedar Lodge, a 5,000-acre resort offering golfing, fishing, and hunting. That was the only reason we agreed to the package. However, when we went to book, we were told that Big Cedar Lodge was not actually included in our package. After escalating to another manager, they said they would look into it and call us back—but weeks have passed with no response. At this point, we’re not even sure we’ll use the package. We feel like we were misled about both where we could stay and how long we had to book. I hope Bass Pro Shops reconsiders working with this company. As a veteran, I was given assurances that simply weren’t true, and it’s disappointing to have been sold something under misleading terms. If you’re considering one of these vacation packages, make sure you get everything in writing and double-check all the details before committing but my recommendation is use another company. There are much better options out there. Who knows what else they will lie about and I am sure their timeshare sales pitch would have been very high pressure.