Stay away from them. I use to have a time share with Bluegreen and i spend so much money for a loan and monthly payments and when i try to book a resort with them they told me i have no enoth points to book a resort so they offer me to go 5 miles away from the beach at Holiday Inn, this is a joke or what because i didnt use it for a year and half to and still no enoth point. So i call this robbers and i cancel my loan because they are piss of liars and after 2 year i found out it was a credit for almost $8000 on my credit history. So they sayd i own them this money. How i can own this money to them when i didnt use them service and i paid therm so much money in 2 years. JUST RUN FROM TIME SHARE AND FROM THIS BLUEGREEN VACATION
KA
Kara
If I could give zero stars
If I could give zero stars, I absolutely would! I’m not going to go on and on about our experience from the time we spent $199 at bass pro shop to the time we checked out at our stay at thousand hills…LOL It was an absolute joke! THANK YOU THOUSAND HILLS for helping us so much and paying for a second room for us. After everything we had to go through along with our four children, I called to confirm our $100 Mastercard. The website didn’t work. The automated call said it was an invalid card Lol. So I called customer service and the lady said she had to have my partner be the one to speak and confirm the card. I told her my info should be in the computer as well. She said it has to be him. I told her that he is DEAF and cannot speak on the phone. She said sorry then I cannot help you. !!!!!!!! What an absolute shitshow! I’d very much rather save our own money that we budget to go on a normal family vacation rather than spend another second with bluegreen!
NB
Narela B.
STAY AWAY...RUN...
Back in November 2024, we met friendly Bluegreen Vacations staff at a BassPro Shops at Arundel Mills. We were offered 4-days/3-night stay at one of their resorts. I chose the White Mountains area since I haven't been to NH. I do not recall them mentioning anything about timeshare. I was made to believe that they are promoting the resorts affiliated with Bass Pro Shops. I bought a $199 package. I received emails from Bluegreen Vacations and was assigned a member number.
Months later, yesterday, I tried booking a vacation on their website, but the member number I was assigned did not work. Then, I called 800-845-1995 as I realized I am a promotional guest customer. I tried to schedule a vacation at one of the two resorts in Missouri listed on their website, Wilderness Club at Big Cedar.
This is when I got a sinking feeling that I got duped. Carlos, the customer representative I spoke with explained that I can't book the resort I wanted. He gave me other choices, including Hampton Inn and Thousand Hills. I opted for Thousand Hills. I gave him the dates I prefer. To complete the booking, he explained I have to answer some questions and on the second day, I have to go to a promotional presentation at the Wilderness Club at Big Cedar.
Questions: 1 Are you married? 2 Are you 25 years or older? 3 Do you have a combined income of $50T before taxes? 4 Do you have a major credit card?
I answered yes to all 4 questions. Next question, who is going on this trip? I said, myself, my daughter, my son, and his girlfriend. Carlos insisted my husband has to come but I said he can't. We had a back and fort argument about the requirement for my husband to go on this trip. Finally, Carlos transferred me to another person he said would help. After a long wait time, Martin picked up from when Carlos left off. Same argument and at one point Carlos asked why can't my husband go. I said for health reasons. I asked why does Bluegreen Vacations discriminate against my husband's situation and prevents me from going on my own with my children. I didn't get any satisfying explanation. Carlos even tried to trick me into cancelling a reservation. I said there is nothing to cancel, I did not complete the booking because I didn't meet the husband requirement.
In the end, I realized I lost the money I paid. I will never again go near their booth at any Bass Pro Shops. Bass Pro Shops should not have Bluegreen Vacations or any timeshare traps at their stores. It's an awful feeling for me to feel SCAMMED at a reputable business.
Update 4/10/2025: I got a refund of $159 after I posted this review with Bass Pro Shops on my Google reviews. I was directed to respond to them so I did that. I was not refunded for the $40 gift card. It's time consuming to go through it but at least I got $159 back.
XX
XX
if i could give 0 stars
if i could give 0 stars, I would. My wife and I were basically conned and trapped into purchasing a plan that literally doesn't even give us enough points to do anything or go anywhere, which is not something they tell you when you purchase. The "hour long" presentation turned into almost 8 hours of negotiating after we told them no multiple times but they just kept insisting and promising more and more things that ultimately became lies. 8 freaking hours. That was my entire day. They show you all the beautiful resorts not telling you that if you ever want to stay there for more than just 2 nights its going to be thousands and thousands of points. They also don't tell you that points expire and you need to pay to roll them over, but then you can only use them in "off seasons". Every single time we have tried to book anything, there has been an issue and this has been the most expensive mistake of my life. Not to mention that these people don't care that they are conning you and anytime you travel to one of their resorts they force you into an "hour long presentation" that turns into many hours of them trying to get you to buy more points and you politely saying no and they won't let you leave no matter how many times you say no. It's disgusting what these people do.
JP
Joy P.
We hope this will serve as a warning…
We hope this will serve as a warning for all of you out there. Big Cedar Vacations and Bluegreen Resorts are nothing less than Shysters. We were misled into believing the timeshare would increase in value. We were told the process of reselling the timeshare was falsely presented as simple and profitable. Their promises of substantial rental income were significantly overstated. We were led to believe booking times would be flexible and easily accessible. (It is anything but that!) We were oversold and the benefits of the RCI exchange program were exaggerated, with no clear mention of its limitations and extra fees. The ongoing maintenance costs were minimized, and the potential for future increases was downplayed.
The offer of airline tickets and a gift card was used to distract from the true financial commitment required. We were assured that refinancing at a lower rate would be easy, which turned out to be false.
We were given the impression of a carefree lifetime of vacations, without being informed of the financial and logistical burdens involved. To make matters worse, we were never told that our heirs would be saddled with this burdensome contract in the event of our passing. Simply put, we continue to be robbed.
RF
R F.
Scammers
Scammers, you owe me $100
NR
NoVA R.
Dishonest and devious - DO NOT involve with these people
I gave one star because there is no option to award zero stars ~ This operation has the rudest and most unprofessional telephone sales staff that it may be possible to find ~ They lie to one's face and go back on promises ~ one example: they tell you that 'the supervisor' insistes on additional charges, but refuse to let one speak to the so-called 'supervisor' ~ stay away from this nest of scam artists.
SD
Sean D.
Disrespectful sales staff/manager
We were sold a $250 3 night package at the Cambria in New Orleans with the obligation to sit through a sales meeting for two hours but with no obligation to buy. If you are going to do this, be prepared for a terrible sales staff that try their hardest but get flustered when you say No. If you get adamant about your position, the sales staff becomes angry and disrespectful. The young lady actually walked about 20 feet in front of us huffing and puffing, on her phone, while showing us a room at the Club La Pension Resort (which by the way had FILTHY windows - obviously little upkeep). Even the sales manager (Shane ) got an attitude with us for simply saying No. At that point we were finding their behavior actually kind of funny. We had read the reviews before going to the meeting so we knew we were not going to buy but we were kind of shocked by the behavior of the sales team. My wife works for a cruise line and there was no way they could beat the deals we get so we were straightforward and honest and I think it just angered them more. I heard that Hilton bought BG vacations. I hope they can find a more professional sales staff because that was the worst we've ever seen. We still had a great time at the Cambria (great Hotel with an AWESOME staff) and thoroughly enjoyed our stay in NOLA. I will hand it to BG Vacas in that at least they kept their word and provided us with our gift card.