Bluegreen VacationsReviews of bluegreenvacations.com

My experience with Bluegreen Vacations has been incredibly frustrating and disappointing. I have been trying to cancel my timeshare for several months, and the process has been a nightmare. The customer service has been less than helpful. The only significant advice I received from a representative was to stop making my loan payments, which feels like a trap that could ruin my credit. It's shocking that this would be the "solution" offered by the company. In an attempt to resolve the issue, I filed a complaint with the Business Consumer Alliance, but Bluegreen Vacations has not responded. Their lack of communication and unwillingness to address my concerns shows a complete disregard for their customers. I have spent over $30,000 on this timeshare, which I have only been able to use once. I feel that my money has been wasted, and I am more certain every day that getting involved with this company was a major mistake. Based on their representative's recommendation, I have stopped my payments, as I feel I have no other choice. I can only hope the company closes my account without damaging my credit or sending me to collections. I would strongly advise anyone considering Bluegreen Vacations to think twice. My experience has been a costly and stressful one, and it's not a business I would recommend to anyone.

Bluegreen timeshares at Big Cedar Lodge are a constant frustration. Booking requires planning a year ahead, last-minute trips are impossible, and promised perks never materialize. Maintenance fees have skyrocketed, while sales tactics are pushy and misleading. Attempts to exit the program are met with roadblocks and extra costs. Over time, what was sold as easy, affordable vacation ownership has proven stressful, expensive, and full of broken promises.

This timeshare has been a thorn in our side for ~15 years, and we finally got fed up with the situation. We have tried numerous times to cancel the program but we were met with silence. The value we erroneously saw in this investment is no longer there. Trying to book at locations outside Orlando and Las Vegas has been a nightmare, with wait lists that don't seem to really work. Even after upgrading to the Grand Vacation Max system, hoping for better availability, it never happened. Our attempts to find a resolution have been met with nothing but frustration. We spoke with a representative name Carlito who was 27 minutes late for our scheduled call. He was blunt and stated that nothing would from out conversation would be provided in writing. No offer to cancel or exit was presented during that call. In a follow up call on September 17th, another person, Brettany, confirmed the information that our call with Carlito was accurate. She also stated that her department was not authorized to generate written responses. Her suggestion was to submit a complaint to the BBB, contact the Bluegreen legal team directly, or take screenshots of a conversation in the website's chat feature. It seems odd that a business would not want a paper trail for conversations its employees have Brettany explicitly told us that Bluegreen does not offer an exit program. She even acknowledged that she understood owners have a difficult time navigating that process. This lack of a clear explanation, coupled with a lack of information on their website, is deeply concerning. It feels like we always hit a wall when trying to discuss an exit. No one we have spoken to has cared about our problems.

This review is so hopefully we can save others from dealing with what we are going through. When we signed up, we were told it would be a great financial investment and something positive for our family, but unfortunately, that hasn’t been the case. Communication with Bluegreen has been horrible. We've been trying to book vacations at our preferred times, even though we followed all the rules and called well in advance, but we are rarely able to get the dates we want. This has been frustrating and disappointing, especially given the amount of money we have paid. We are also really worried about the cost of getting out of this contract. We have been told it would take over $6,000 to terminate it, which is just ridiculous. This entire situation has been incredibly stressful, especially due to health issues that have arisen. To make matters worse, I have been trying to talk to Kymberly Thrasher, and she has never called me back. This feels unfair, and they are putting unnecessary strain on customers who just want out. All that said, beware Bluegreen. It is not as amazing as it seems.

Went to their sales presenation. They offered a package for $42,000. When we first signed up for the presentation/vacation, I asked what price does the timeshares start at? The women from Hilton who was selling the vacation said the cheapest package was about $10,000. I asked at the sales presentaion if we could look at the cheapest package, they came back with a package at $16,000. I then said I thought the cheapest packed was $10,000 they sales rep. said no this $15,000 is the cheapest. I said that is not was the Hilton women said and she also showed us the pricing on the Bluegreen Vacations webpage. The sales rep then said we don't have pricing online. I then pulled up the pricing that is shown on their website. "IS MATERIAL IS FOR THE PURPOSE OF SOLICITING TIMESHARE OWNERSHIP INTERESTS. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM THE DEVELOPER. Prices range from $9,900 to $853,990 USD, subject to availability. Pricing is dependent on product purchased, without promotions and discounts and subject to change. Pricing is without promotions and discounts and subject to change. Eligibility and financing requirements apply. Additional restrictions may apply." The sale rep. couldn't believe that was listed on their website. She took my phone to her boss and showed them and then came back and said sorry, we can't do a apckage for $9,900. This has to be illegal to post a price on their website but don't offer that price/package. Also just to top it off the Hilton lady showed us the rooms at the Cedar Lodge online to sell us on the vacation but when we got the Branson we were actually staying in a hotel. Hilton joined with Bluegreen Vacations and they had Hilton on the floor in Bass Pro selling these vacations showing customer rooms and activites located at Big Cedar Lodge but then put you in a Hilton hotel.

I feel I purchased my Bluegreen timeshare based on blatant lies designed to line the salespeople's pockets. They caught me at a vulnerable time, as I had gotten divorced a year earlier and was looking for a way to guarantee time with my son. The timeshare was presented as an "investment" that I could eventually transfer to him. In actuality, the timeshare is useless to me. The vacation points are only available every other year, but the maintenance fees are charged annually. The increase in these fees over the last year seems excessive and is a significant concern. This, combined with a lack of available destinations, makes me question the value of the membership. I have been trying to cancel for months, but Bluegreen has made it abundantly clear they have no intention of helping. The customer service has been disappointing. I spoke with Keshia, and she made it sound like there really isn't a way out. She indicated that the membership would terminate and the debt would simply go to collections. They get you into a bad situation and just watch as you struggle.

I can't agree enough with the previous reviews. So much of this has been our experience. Empty promises, complicated and limited availability for using points, lots of sneaky fees tacked on when we could make a reservation, ever rising maintenance fees, poor customer service. And all this despite the fact we paid the mortgage off shortly after purchase and paid all maintenance fees on time. To make it worse, if you actually get to use any of their resorts, they harass you to go to their "reviews" while you are there, presenting it as a learning session to help you book vacations. It's actually a super aggressive sales pitch that lasts for hours by multiple agents to coerce you into spending more. And if you don't show up for the "review", they blow up your phone your whole vacation. After 13 years we are done with them. It's way, way easier to book a hotel or an airbnb. Bluegreen needs you worse than you need them. Save money and have a real vacation without them.

Lied to us about the package I paid in cash $50000 and everything they told me were lies. When we finally got to use it a year later after we purchased it. It was cheaper to go right on the internet. And book a place yourself. This place is a scam that made false promises. Now I'm out, my kids is college money. These people ought to be locked up for what they are doing. If they refunded my money it would probably be best for both of us. I found these people in the bass pro.Shop so bass pro shop should be.Held accountable for having a fraudulent company advertise and vacations in their stores.Way to go bass pro shop.They're making you look really good.