Bluegreen VacationsReviews of bluegreenvacations.com

We are incredibly disappointed with our experience with Bluegreen Vacations. We initially attended a sales presentation because we were offered a discounted trip to Gatlinburg, but we ended up trapped in a meeting for half a day where they rushed and pressured us into buying. The sales reps made all sorts of claims that Bluegreen never kept, like giving us a personal representative to help us, which was a total lie. We have tried to use this timeshare but there is never any availability. We even tried reaching out through their website chat to complain about our issues, but they never responded or offered any help. This whole experience has been stressful, deceptive, and financially draining, and we highly recommend avoiding them.

We purchased our Bluegreen timeshare back in 2013. Over time, we have come to realize that Bluegreen is not everything it is cracked up to be. We only went to their sales meeting because we were offered a discounted trip, but the meeting ended up dragging on for hours. The sales representatives told us that our maintenance fees would remain stable and that we would have access to plenty of great destinations, but neither of those things turned out to be true. We have only been able to use the timeshare five or six times because booking the locations we actually want is incredibly difficult. Bluegreen also has yearly maintenance fees that will go up on you every year. Save your money and stay away from Bluegreen.

I was so excited into looking into a vacation club since my kids live across the United States and the youngest in Florida. So it would pay for itself just traveling to see him. I had owned blue green 20 years ago when my kids dad was still alive but after he got injured in the war and died I let his parents take it because they had more time to take the kids than i did traveling. Well I got completely lied to when I was offered this trip. I was told when I paid the amount to get the travel ticket that I would be staying at there resort and I would get a free gift after doing the 2 hour tour. Which would be at the resort I was staying at. So I didn't need to worry about getting there or anything. Well when I called to confirm they said I would be staying at the Hilton Garden inn. I was delayed at the airport leaving for over 12 hours.so I called to tell them I would be late getting in. The lady was rude and said well you must come by the welcome center before you check in to hotel. I asked well it's right there at the resort correct she said your hotel should be 25 to 30 minutes away. I said excuse me.i said well y'all will pick me up for my tour then correct she said no you will need a rental car or Uber. Well I finally arrived at my hotel the morning after I was suppose to arrive I laid down for an hour then got up to go to the tour my son took me and dropped me off and said he would be back a little over 2 hours later before he had to go to work to get me back to hotel. The hotel toilet didn't work you had to pour a bucket of water down it to make it flush..well I went through what was suppose you o be a 2 hour tour I was at almost 3. I told them the resort was nice but all the lies were not something I felt comfortable buying into. The sales agent I had was very sweet but when I told her boss all the reason I didn't feel comfortable right then making the choice. The boss Oscar jumped on here they came back and called me a liar that I had never owned a time share. I said well my last name and any info you would have from my name now wouldn't show you. I was beyond stressed because at now time for my son to head to work everyone had attitudes. No one followed up with there promises for this vacation and instead I stayed in a rundown motel, no free gift and none of their promises kept. I don't suggest anyone pay the small fee for this amazing trip because I spent more having to pay to get back and forth to pick up paper and then a tour that was all common sense but common sense showed me there are better travel clubs and they will lie you then keep you 3 times the time said. I can't imagine I would have been there all day of I had purchased. Please don't fall for their scam at Bass Pro or a phone call that they bring up your about to loose the trip you had paid for. Try other travel clubs

My husband and I have had a terrible time with Bluegreen Vacations. It has been a total financial and emotional nightmare for us. We only signed up after a long, intense four-hour meeting where they promised us gift cards. They didn't tell us everything about the costs and gave us wrong information. Even though we have good credit, we got stuck with a high 16% interest rate. Our annual fees are already $1,665 and they go up every year. We've paid $12,000 so far but still owe more than $21,000. This is way too much for us since we are retired and on a fixed income. Using the points system is almost impossible. They promised us a "free stay" at our resort, but it was only for one night. We had to use extra points for big rooms we didn't even want. It's very hard to book a trip because nothing is ever available unless we plan almost a year in advance. Plus, their planners mostly offer weekdays. If we used our 10,000 points for a weekend, we wouldn't have enough left for any other trips. The worst part is how the staff treated us. They kept bothering us to spend more money. When we said we couldn't afford a $12,000 upgrade, one staff member told my retired husband he should just get a job again. They also told us this was a great gift to leave for our kids, but our three children don't want it. They don't want to be stuck paying bills for a vacation they can only take once every three years. We feel like we were lied to and we just want to cancel this contract to stop the stress but they don’t care about any of that.

I got completely pressured into buying a timeshare with Bluegreen. They kept me in a meeting that lasted for hours. They completely misled me about how expensive the timeshare would be over time. I’ve even tried to call to ask for help, their representative, Omari, was completely unhelpful. He told me that since I was past the state's 10-day cancellation window, a refund was impossible. Instead of offering any real options. This timeshare is a massive financial trap, and they do not care about their customers once they have your money. Do yourself a favor and do not fall for their sale.

We have paid over $10,000 toward this ownership, yet every time we ask for help, we get the same response. Bluegreen keeps pointing us to resale, title transfer, or other departments, but nobody is willing to discuss a real cancellation option. During our call with Kiesha Glasco, it was acknowledged that we have never used the timeshare. We also explained our health issues and financial hardship, but the ongoing maintenance fees continue to be a burden on our fixed income. Bluegreen's latest response did not address our concerns. It simply repeated the same information we have already been given. We are tired of being sent in circles and just want a reasonable way to end this ownership.

I bought into Bluegreen Vacations after attending one of their sales presentations, where they put us under a tremendous amount of pressure. Bluegreen put on a dog and pony show about how great all of this would be. The reality has been a nightmare, and I strongly advise anyone considering a purchase to walk away. Over the years, our maintenance fees have skyrocketed to the point where it’s impossible to keep us with. Bluegreen will take your points if you cannot use them and offer no refund in return. Bluegreen has also shown absolutely no empathy for our concerns. Reaching out for help results in agonizingly long hold times, unreturned calls from management, and dismissive letters. Avoid this company at all costs.

The representative who sold me this said I could get a refund before 1 year if it didn't work out. She promised that there was no risk and I could get my refund if I called in. The company policy is 30 days and they made no exception even though I was promised this by their companies representative. They didn't know why I was told this, but it was obvious that they made this false promise to close the sale. The customer service team that I spoke with is unable to make decisions and I was unable to speak to anyone that can go off script.