BluedoginkReviews of bluedogink.com

I ordered ink from Blue Dog over 10 days ago and still have not received it. I called and left a message with no response back . I only wish I had read the previous rotten reviews of this company. Buyer Beware !

My experience has been like several other recent negative reviewers. New out of box HP INKJET PRINTER received with printhead problem. Reported it the same day to customer service to return item and request return label. 10 days later, despite daily calls/emails to customer service (no one answers their customer service line), no return label. I paid $65 out of pocket to ship return. Prices are great UNLESS YOU HAVE A DEFECTIVE PRODUCT AND REQUIRE CUSTOMER SUPPORT.

I ordered a printer a week ago and I can't get in touch with anyone over to the phone to confirm that it has shipped. The status of my order says "Pending".

Lists back-ordered inventory as in-stock to get your money and makes the refund/cancellation process impossible. Since they don't allow PayPal payments, you have to file a case with your credit card company. It looks like the money they steal from customers is applied to reduce prices so they can get more orders.

When it comes to returns and defective products, this company has no integrity or responsiveness. I purchased a defective imaging drum in November, identified the defect within two weeks of purchase, and then spent the next six weeks being strung along by customer service. They acknowledged the defect in the first call, but first tried to tell me I needed to contact the manufacturer in Japan for a refund. A refund of what, exactly? My transaction was with Blue Dog Ink, not Okidata, and it was Blue Dog Ink holding the money I paid for this defective item. As a distributor, it is Blue Dog's responsibility to pursue compensation from the manufacturer, not mine. This being a ridiculous suggestion, they quickly changed their position and promised to authorize the return, but then took two weeks to actually submit the RMA and provide a return label by email. They shipped the return via the slowest (and, I'm sure, cheapest) domestic shipping service available which took 17 days to reach their warehouse, then sat on my return for another 10 days despite follow-up on my end. Every communication was met with vague excuses, inadequately explained delays, and unfulfilled promises of action. Ultimately, I had to file a consumer complaint with the Florida Attorney General in order to get my refund processed.

The ink is new and is already 20% empty. Clearly these toners are fakes.

So, one of my employees ordered three items from them. Two were wrong, and cost twice as much as other places online. They refused to exchange or allow returns, and were very difficult to get a hold of. Do your self a favor and order from aaaaaaaaanyone else.