Evan
Your Pet Won't Survive Blue Collar Transport
Allow me to update the review below, which I wrote with extreme frustration. I paid a deposit to Blue Collar and then was able to make alternative arrangements for my dog (I flew with my dog myself). It took me months and months of calling to get my deposit returned. Ultimately they did return the money but it took dozens of calls, reviews like the one below, calling their workers, disputing charges. They fought me along the way. I was "nice" at the end just to get my money back but it took hours and hours of my time to get them to respond. It was never clear to me why the didn't simply return the money I paid as I had made alternative arrangements a few days after paying the deposit and NEVER agreed to any dates. The made ZERO effort to secure transit for my dog. I stand by my initial assertion that I would NEVER trust blue collar and would NEVER use their service. I'm grateful I got my money back but this company is extremely problematic to do business with if they can't quickly issue a refund on a deposit. On last note: I left this review in 2024...it took them over TWO YEARS to respond. That should tell you all you need to know about how competent this company's management is. Here's the original review from 2024 (it's now September 2026) after trying for weeks to get them to refund my $810 deposit for a service I never used or scheduled: Blue Collar is a scam. They stole my $810 deposit. Their owner, Richard Hardy, is a thief. They refuse to return a deposit for a service I cancelled long before any dates had been agreed to. If this company can't live up to their own contract which states they will issue a full refund, imagine what kind of shortcuts they take with your pet. I would never entrust my pet's life with these people.
Response from Blue Collar Pet TransportSep 16, 2026
We understand the customer’s frustration regarding their $810 deposit and take any refund dispute seriously. However, we respectfully disagree with the characterization of Blue Collar Pet Transport or its owner as a “scam” or “thief.” This review concerns a financial disagreement regarding a canceled reservation. No pet was transported in connection with this complaint, and therefore the statement suggesting that a customer’s pet “won’t survive” our service is not based on any transportation experience involving this customer or their animal. Refund eligibility and processing are determined by the terms of the service agreement and the circumstances surrounding the cancellation. If a refund was contractually due, we believe it should be handled accordingly, and any outstanding issue should be addressed through the appropriate customer-service process. We respect every customer’s right to express dissatisfaction regarding a refund or cancellation. However, we believe it is important to distinguish that dispute from claims regarding animal safety when no animal was ever transported as part of this transaction. Blue Collar Pet Transport remains committed to addressing legitimate customer concerns professionally and transparently. — Blue Collar Pet Transport




