Susan T.
Easy quote and sale process - some challenges with collecting money, but management fulfilled their commitment.
I received very prompt offer for my relatively new and pristine iPhone with the shipping label. That part of the process was super easy. The hard part has been getting paid. They received the phone. 2 weeks after I sent the phone, I reached out to ask for an update. At that point, I was told that they sent me a revised offer for my phone (which I never did receive) about $ 50 less than the original offer because of some flaws in the phone. After my continual follow-ups, I received a Venmo for 50% of the money owed to me and then as a result of my contacts, a manager reviewed the video of my inspection to ensure the correct amount was appropriate and I received full payment. Management has shared that they are working to correct their issues.