Blu DotReviews of bludot.com

Customer service is rude. I reached with an issue with the hardware on my console and was told that the fingerprints that were on the piece when we opened the box were from contact with the air and that I needed to buy a brass product to clean this brand new piece of furniture. Then when the second piece arrived the hardware was nicer so I thought easy fix I could exchange the console hardware. WRONG! They questioned how well I cleaned the hardware and why I didn’t reach back out sooner. They talked me like I did something wrong. Only thing I did wrong was buying more furniture from them — Horrible customer service

If I had known how utterly frustrating it is to work with this company I would have never used them.If you want to wait at least six months for your sofa and Then hope to receive it from the shipping company have at it. I would NEVER order from this company again. I waited over 5 months for a sofa. Was told it was delivered to the warehouse to be delivered on august 11 YET it won’t be delivered to me until sept 16!!! And quite honeslty I don’t even have faith it will come when they say. Seriously. It’s beyond. And after reading other reviews I am not an isolated case. Someone needs to get control of this company and fix it !!!!

When the delivery team came to deliver the bench, it was in two packages, both too heavy for me to carry. the team showed me their order form stating DRY DELIVERY INSIDE DOOR ONLY NO ASSEMBLY NO TRASH REMOVAL. So I signed for a delivery which I could not inspect, carry, and will have to evidently assemble it myself--like IKEA but not as nice!

Similar to other reviewers on Trustpilot, my experience buying a bed frame from Blu Dot was a disaster. All I can say is buyer beware. The bed is constructed out of numerous pieces that fit together like a puzzle; think of building something from IKEA, only way worse. Poor design: screws connecting pieces together popped through the veneer; drawers don’t close fully; and the bed makes squeaky noises with the slightest movements. — Warning: there is virtually no way to disassemble and reassemble one of these beds because the materials used on the internal structure are so cheap that they are starting to break from normal use in 2 1/2 years; pretty crazy at a price of $2500. I suggest looking at Room and Board, where there is real customer service, including a one-year no-questions return policy. While some of their furniture, such as chairs may be attractive and well designed, I suggest testing anything very carefully in one of their show rooms. Reading the positive reviews on this site, one notices they deal with simple pieces of furniture and small household items, all of which are much less challenging to manufacture correctly. (The delivery company Blu Dot contracts with is downright scary in my experience, but that’s another story)

I bought I bed frame from here in Dec 2017. (delivered Jan 2018) The platform snapped from the headboard in Sept 1st 2020. If you spend $2000 on a bed it should last longer than 2 years 8 months. Really any bed frame at any price point should last longer than this. The bed was not subjected to any unusual wear and tear. It was delivered and installed by blu dot and was not moved or taken apart or anything during the time we had it. It snapped when we moved it a few inches to get to a plug behind the bed. The disappointing part was the customer service. I emailed blu dot when the bed broke and they had gotten back to me within 24 hours. I explained the situation and was just inquiring if we had any options. I was hoping they might be able to replace the broken part, or maybe give us a discount on a new frame, or even just put us in contact with someone who could repair it. A few emails were exchanged and they were very responsive. Amanda Harris was helping me and asked me to send her pictures which I did. At this point there was no response. I emailed them several times, no response. I submitted a new customer service request, no response. I called them, and they insisted that Amanda would get back to me within 24 hours, no response. Since then, when I call they never answer, unless I call from a different phone number. YES!!! They are screening their calls and avoiding my phone number. I finally reached out to a friend of mine that works for a website that sells their products. Guess who finally called me back! (Another customer service representative, not Amanda) The final result.... "It has been too long and the product is not longer under warranty" and they can't do anything about it. No discount on a new bed. No contact or recommendation on how to get it fixed. Just an offer to buy a new one... Is this a joke???? 2 years and 8 months..... no longer under warranty. They said it was purchased in 2017 and it is now 2021. Not taking into consideration it was delivered in 2018 and it took the 6 months and 22 days to respond to my original request of when it broke. I'm not even that upset about the bed. I understand things happen. I also understand that are not be able to remedy the situation, however the lack of response for 6 months and 22 days is unacceptable. Really poor customer service!! And poor quality product. DO NOT BUY FROM THIS COMPANY!

Experience delays from blu dot manufacturing chairs. No real updates and consistent delay week over week. I am now at 4 months waiting for them and not sure if they will ever arrive/