BloompetReviews of bloompet.co

My issue is with the subscription and not allowing me to change how often I get the product. They encourage you to purchase more bottles by offering incentives. My first purchase was for two bottles and getting a third bottle free which was great. However, I have a 7 pound Yorkie who doesn’t need two or three bottles per month. I have other subscriptions for products for my dog that notify me in advance that my next order will be shipping soon. If I don’t need the product yet I can bump the shipping date to come at a later date. This company simply sent me an email stating my next shipment has been sent. I messaged them and stated that I didn’t need any yet and was there a way I could adjust the subscription. Their response was it was too late to stop this shipment. I totally understood that and would keep the product, but again asked couldn’t they notify me ahead of time and where and how can I fix this for future shipments. They responded by telling me they cancelled my subscription! Hardly what I would expect from a reputable company!

I don’t trust this company they say you can cancel or pause thier product but that’s a lie, I ordered this collagen for my dogs and after a few days of using it in thier food my eldest dog had chronic diarrhoea, so I skipped the next order , via email, contacted them the following day again via email as my dog was really poorly, took him to the vets , this was Saturday morning, showed them the product, was told not to give him any more, in the meantime Bloompet tried to take a payment which was declined, this morning they managed to take a payment even though I had told them this product had made my dog poorly and they have ignored my last 2 emails so I’ve had to get in touch with my credit card company and cancel my card, I’m so angry and upset not only has it cost me money at the vets but this company has after I cancelled taken a payment for something that is probably the cause of my dogs illness, why do they put on their website that this collegan can be returned or cancelled when they clearly don’t do this, I could have lost my dog and all because I this companies ignorance in not responding to my emails, I’m upset enough that my dog has been poorly all weekend with these scammers taking money without my permission, it disgusting that this company cannot be contacted by phone either,especially when emails are ignored

Wish I could give them zero stars. Absolutely horrible customer service. They got my zip code wrong twice after confirming it with me and the package got returned to them both times after taking weeks to go through customs. They tried blaming it on the "carrier" when I could clearly seeing in the tracking info that they had put the incorrect zip code in. They refused to ship a 3rd time, stating that I had to deal with the carrier, even though They have the package (so what can the carrier do without a package). And they refuse to issue a refund. I have reported them to the Better Business Bureau.

Ordered product on website advertising Marine collagen only when received box list ingredients as Bovine and chicken collagen . Only contact information is through an email address very good about replying the first couple times and then when I showed pictures of what sanitizing what they sent me went silent, have requested an address to return to an authorization because it’s require,have not received an email back since will not supply a return address and authorization so I can receive my money back

I bought the drops my dog broke out so bad I had to use medication shampooing to get all the sores off her body

Don't buy from this outfit I ordered 2 and get 1 free but when it arrived I only got 2 so i contacted them I was told I had to buy 3 so they could do anything. Joke

Do not order this. Comes from China. Has other ingredients not mentioned (chicken for one). The 90 day money back guarantee is actually a 30 day money back but you’ll spend the whole amount sending it back guarantee! Seriously not a wise move. I wish I hadn’t. Dishonest.

Fake product! Worthless! They never return emails to honor their return policy. Fraud. It's made somewhere in China. Avoid, save your money.