BloomexUSAReviews of bloomexusa.com

My order did not show up. I started an order via Phone on Friday, Dec 20, for delivery the following day. I called back to check on the order and they said there was an issue with the address, which there was not - but they corrected it on their end. I never heard from them again....no delivery, no phone call, no email. Their website would not let me log in, saying my username existed...but when i tried to reset my password, it said there was no username existing! And it wouldn't reset my password! I spent the rest of Sunday and Monday trying to contact customer service, and they kept "escalating it" to management. Finally I got through to their voice service and cancelled the order, since the order was not "confirmed" on their end. A disappointed Christmas gift. I will not be using this service again.

Ordered a basket on September 9th to be delivered for September 10th. It was ordered before 4:00 p.m. online and it was stated that it would be delivered the next day before 8:00 p.m. Nothing was delivered on September 10th. Called to inquire and was told I ordered too late on the 9th. Then I was told it was delivered on the 11th, which it wasn't because the property has cameras and a ring doorbell. Phoned on the 12th of September and was told it was being delivered on the 12th before 8:00 p.m. . Customer service tried to lie to me twice. Not impressed with their service as they have no direct contact with the drivers or ability to tell you where your order is. I was told the order would be upgraded because they made a mistake. Do not order from these people. It obviously says discount flowers and baskets for a reason

I wouldn't even give them one star!! I ordered my friend a bouquet of flowers, a chocolate basket, and a card and even paid extra for it to be delivered on Friday and 2wks later I realize it still hasn't been delivered!! Im going through my bank account just now and instead of calling me to let me know they refunded the money, they just refunded it 2 days ago. So unprofessional!! NEVER AGAIN!!

i made 2 orders on bloomex for the upcoming holidays and both orders didn't arrive when i called they told me its being reviewed and will call you back but no-one ever did call me they runed my holiday, NEVER AGAIN

J’ai passé une commande en date du 23 mars 2023 pour être livré le 26 mars pour l’anniversaire de ma mère et clairement spécifié une tranche d’heure soit 11-13h ce qui a été confirmé au moment de la commande, le jour de la livraison a 13h les fleurs n’était toujours pas arrivé, j’ai placé un premier appel et il m’on dit que la commande devait arriver d’ici 17h….17h15 placer un deuxième appel pour me faire dire qu’il ne pouvait pas confirmé l’heure d’arriver…ce n’est pas la première fois que je fait affaire avec Bloomex USA… mais je suis extrêmement déçu du service et de la difficulté d’avoir une réponse claire quand je prends le temps de téléphoner 3 jours à l’avance pour que le toute ce passe bien, ceci sera la dernière fois que je vais faire affaire avec eux… fausse publicité!!!!

I ordered a wine basket for my sisters 50th birthday, with next day delivery as their site indicated same day was not available; next day came and went with no indication my order was delivered; I contacted CS online and by phone who said that the partnered supplier was way more expensive and that my order would be delivered the following Tuesday which was confirmed by 3 different parties; on the weekend I get an email indicate I cancelled my order, which I DID NOT; And just now after I emailed and complained they say they are out of stock. they refunded me but I will not get back my full amount due to exchange rate. This experience and CS was TERRIBLE. They are not even worth 1 star; Bloomex USA did nothing to make things better or offer any credits or my full money back. Be aware this company is not worth it.

I bought a deluxe bouquet of flowers from bloomex USA and instead received a wilted sad looking flower bunch (see first pic). On their website they posted picture #2 as what I was buying. I even paid $10 extra for the deluxe bouquet so it was supposed to be even better. Would have done better by buying my own bouquet at a grocery store. The deluxe bouquet was $10 extra. I can’t imagine what the regular bouquet would have looked like. I have used other online florists with great success. Stay away from this one. Their response when I reached out to them was as follows: “As per the description of the purchased product, “Bouquet includes Designers Collection of a beautiful mix of assorted flowers or a single type of flower, like Roses. *Note: Actual bouquet will vary from photo.” That means the online picture is just an example of what it may look like, this is our special offer, where we cannot tell in advance which flowers will be included. This bouquet is arranged upon the florist’s choice and the occasion. We always try to accommodate our customer's instructions, however cannot always guarantee due to high volume and short notice. Therefore we have a substitution policy presented on the website. Upon having reviewed the pictures sent to us we were able to determine that the arrangement you received was in accordance with our policy and item description”

I will never, ever use the company again. I specifically requested a delivery date on the Tuesday, never got delivered so I call on the Wednesday and they tell me it is being delivered on Wednesday because their warehouse was closed on Tuesday, then they shouldn't have promised delivery on the Tuesday!!!!! Then I ask to cancel and they say okay I will get a manager to reach out to you, nope, no one reached out to me and then when I call them back they say sorry you can't cancel your order is being delivered tomorrow. Not acceptable. Customer service tries to help, but clearly their hands are tied by management. If you want something to arrive on time, don't use this company!