Danna
Customer Service- Quality
I started several projects on May 31, 2024. My experience has not been the best, however, the relationship with Susan G. was calming. She inherited my project that was not properly designed and lacked satisfaction. As a customer, we expect to receive what we purchase with quality service and products. Susan G, stepped in with damage control. Although I don’t think she was recognized for it, I standing in the gap to say so. She spent more time than I expected to make it right. The last project she assisted with were my company shirts. I knew that it wasn’t a good idea to order from them but I tried it anyway. The quality was not as expected and promised. She tried to locate a different brand but it didn’t meet my deadline. So things are just not going to be the best option but the effort of trying has proved her worth and dedication to customers and the company. I really appreciate her willingness and calming tone. May giving her the credit for being an asset. Susan…keep up the good work!