BlissyReviews of blissy.com

Horrendous customer service no communication between supervisors and customer service representatives would never recommend and would never order from again they’re plenty of other products on the market that have superb customer service

Terrible customer service. They have a thing on their chat box that shows you once they have seen your message. They have "seen" my request to return multiple times and have still not acknowledged it. Not to mention the quality of the product is poor. I sweat more with this than a regular pillow case. One of the reasons I bought it was because it was supposed to help night sweats. Should have known better.

I ordered two Silver Dream Sets end November 2021. Received order confirmation and then tracking details which simply said items had been despatched and were "en route". Checked later in December - same message. Decided to chase order by email only to receive a reply saying the sets I had ordered (and which had apparently already been despatched) were out of stock and would Taupe be OK. Got no satisfaction with Customer Service when I raised the point asking how something that had been despatched already could be out of stock. Eventually agreed to take Taupe. On 28/12 I returned home from holiday to find the parcel on my doorstep. I opened it up to find it was two sets in Tie Dye (Pink and Blue I think?). As neither of the people these were purchased for are pink and blue people I emailed regarding return. Received an email saying I had been told about a change of colour which I had - from Silver to Taupe. I had never received any communication about another change to Tie Dye. Like many people on here I was banging my head against a brick wall with the contradiction in terms that was "Customer Service". Eventually I used LinkedIn to look at people who worked there and made some educated guesses at email addresses and copied all of them in, as well as the Support email address. Bingo! The refund of £184 was back on my credit card two days later. It has cost me £35 to send back to the US International Signed for Tracked with Royal Mail but it is worth it just to get the things back and forget the whole sorry episode. My advice is to just keep trying. I also did a bit of googling and discovered that you can raise a complaint with the Attorney General of California's office and mentioned this in my email. This may also have helped. It's wrong that it took this much work to get a refund on goods which did not fulfil the contract I had made with Blissy. Good luck!

This is a scam! Their 55% off buy 3 get one free is a con. If you add up the 44. 97 x 4 you get 179.88 which they state is a buy 3 get one free. Nonsense! An American made product should be back by trustworthy, transparent and honest practices. I bought 2 other sets as gifts because I won't support fraudulent & misleading advertising, esp. from an American company!

Horrible horrible horrible customer service. Do not buy from them. They take the money write away and no confirmation of purchase is provided, and they don't return emails and phone messages. If they do return an email, it's useless. Careful, when purchasing online, after taking your credit line or Paypal, there is no window to confirm purchase and they don't send an email to confirm. Because I didn't know if my purchases were going through, I kept ordering. When I saw the purchases on my credit cards, I tried to cancel by e-mail numerous times, left at least 10 phone messages and other times, I got hung up on after waiting for 20 min on the phone. Last week I finally got an e-mail that my order was going through (I paid for it 2 months ago). I again e-mailed them to cancel .... They said it was too late and that I had to wait to receive the items. Now they will not pay for shipping. It will be expensive because I ended up buying for more than for $600.00 (cdn). I did receive one package before Christmas and told them again to cancel others. They did not.

As others have said, they give the appearance of being a UK site as a google search returns 'Blissy™ UK Official Site - Blissy™ UK Official' - all prices show in sterling, very deceiving. Ordered on 26th November, it is now 6th January and it has not tracked since leaving the US on 11th December. I am assuming Tom Hanks is looking after it for me and it will be delivered in 4 years time. I would recommend telling their customer service that you plan to initiate a chargeback through your card provider if they don't provide a refund, worked for me.

Don’t let the website fool you. The company is actually based in the US so items will take weeks to arrive. You can’t cancel orders from your end and their customer service is non existent - I have already sent five emails into the void.

The pillowcase I ordered took almost 2 months to the day to arrive. After 6 weeks had passed (allowing for Christmas and covid delays) I got in touch to see if they could track my order, as I had received an order confirmation but no shipping confirmation. They told me they needed me to confirm my address with them before they could dispatch it. So, to be clear, 6 WEEKS after they charged my card and sent an order confirmation, NOTHING had happened on their end. Would they have ever sent it if I hadn't gotten in touch? Who knows. All in, it took 2 months for the pillowcase to arrive and clearly, from the other reviews this is not a one-off. Avoid.