BlissyReviews of blissy.com

If I could give a -1 I would I have my 4 order that should have been white like all previous ones they are are champagne creamy Color. They have sent some speed about them saying they are all a creamy white which is an absolute lie as I have 3 other sets. Nowhere in the description does it mention creamy white. I would send them back only don’t trust them enough to say they received them. Lack of customer service is horrendous I would avoid this company.

If I could rate 0 I would.customer service is dreadful. Ive sent endless emails to blissy. Parcel has disappeared. Blissy keep saying 'check tracking' Evri don't have it. Blissy won't resend for Christmas, looks like its going to be a chargeback on my credit card! Ordered 23/11/23 arrived UK 5/12/23 disappeared!

I spent over 700 dollars and have never received my product. I have made multiple calls to the company, all with the same response- we will send a new order out. My order was placed on November 7th. Shipping puts it in Kentucky on the 11th of November. The company says they do not know where it is and has refused to reissue the product. But they continue to ask me to rate a product I have yet to receive. So, I would not recommend ordering from Blissy if you hope to get your product.

On November 6th, I bought a set of the pillow case, eye mask, and three scrunchies, but the "plum" was an off shade that looked brown against my bedding, so I decided to return it and get the deep purple. The items are not available as a set in that color, but I decided I would order the items separately. I paid almost $15.00 to return the set via UPS on November 13th and Blissy received it back on November 15th. That's all been confirmed by both UPS and Blissy's customer service on more than one occasion, yet, as I write this review, it's December 6th,(a MONTH later) and there's still no refund to my credit card. The customer service contact form on their website apparently doesn't work, and although I have been able ONCE to speak to a human, who, although not rude, seemed either very young and lacking any knowledge or was just unskilled and unquestionably ineffective. Time passed, and still there was no refund, so I emailed again and when I finally DID get an email response, the email responder asked for the SAME information as was provided via phone to the ineffective customer service representative. Once again, I provided the tracking number and order number etc., and within a day an email said returns take between 10-15 days. It said another email would be coming soon with the refund details. So, I have waited for close to another week with NO email response in spite of being told an email was forthcoming to let me know that my refund had been made. It's now been longer than the 15 day period and I am still waiting for my refund of over $80 (not including the $15 to return the set). So much for the "60 day guarantee" policy. Today, while phoning their customer service line, I was disconnected 4 times while on hold listening to elevator music. Apparently their phones are also not working well.... I understand that this is a busy time of year, but it wasn't THAT busy in November and without GOOD customer service, no company will survive. Maybe the owners, Vahe Haroutounian and Edgar Babayan don't care about consumers. Blissy is NOT a member of the BBB, and they may go down in history as having the WORST CUSTOMER SERVICE EVER. I suggest NOT shopping here. Trust Pilot won't allow me to provide the actual link to the Federal Trade Commission contact for filing a claim against Blissy, but it's easy to find if you need to report fraud.

I bought two pillowcases from them, the quality is bad, the zipper got broken within first 8 months, they didn't want to do anything about that. Terrible terrible customer service.

NOT a 60 Day Risk-Free Money Back period as advertised! The website LITERALLY says “You can try it Risk Free for 60 days!…if you aren’t totally happy with your Blissy Pillowcase, return them for a full refund. No questions asked!” I bought 4 pillowcases, opened two to try and kept two in the boxes. We did not like the slipperiness of them so decided not to keep them. When I called Customer Service I was told I could return the unused ones but that because two had been used, they did not qualify for a refund of any kind! Apparently you CANNOT TRY IT. The 60 day money back promise is only for pillowcases you never even try and keep in the box. How do you ever know if you like them?! Why do they say Risk-Free? These are not inexpensive and I gave them a try based on this Risk Free 60 Day stated policy. I feel completely deceived!

It's absolute crap! The first night I tried it I wasn't wearing any night cream, I don't use hair products, my hair is dry not oily and I don't sweat. I woke up in the morning to that grossness in the photos!!!LI couldn't believe it: the pillow covers absorbs EVERYTHING and SHOWS it. Customer service didn't even bother to get back to me. Please save your money!!!

If there was a 0 star review that's how I would rate this company. I can't even speak for the product because it was a gift . My review is based on the customer service. I have NEVER come across customer service this bad. From their own shipping information my item was later than it should of been. Then when I did receive it, the item was not what I ordered. I asked for a supervisor and was denied. I asked for expedited shipping on the correct item, I was denied. Can't be done. I offered to pay for the wrong item,if they could priority ship me the right item. And I would then return the wrong item for a refund. No that wasn't an option either. However once they realized that ALL of the errors made were on their end then all of a sudden they could ship my item priority. And of course they wanted the original mistaken item sent back to them. Although if I wanted to keep it they would let me have it at a discounted price. Seriously! If I hadn't told the person recieving this gift that I had already order it for her, I would of canceled. This all took place in September 2023.