Roger C.
Customer service as it should be
The pillowcase arrived with the two ordered dedicated washing bags missing, not a major problem as it was the pillowcase that was to be given as a present at Christmas with the bags more a utilitarian afterthought. An email to customer services in Californa brought a reply within three hours to apologise and tell me the missing bags had now been despatched and they arrived express mail from California a few days later. Customer service is measured not by when thing run smoothly but when things go wrong, and Blissy could not be faulted for either their promptness of response or the admirable level of service provided. Incidentally, the ordered pillowcase seems well made, excellent quality and is much appreciated by my wife.



