Alistair M.
Awful experience
Awful experience. They offered a product online but when I ordered the colour was wrong and they asked for more money to change the colour. Following a number of emails they suggested I cancel and re-order, which I did, but noticed that they added a shipping fee on despite the page clearly stating free shipping. They tried to claim that shipping was free if I spent $70USD but not sure how that's possible when I was charged in £ GBP. Response is shocking and no idea whether I will actually recieve the product. It's a gift so was already sceptical at being charge over £50 for a single pillow case and I struggle to see how they justify this, despite the fact that they seem to always offer a sale that ends "tonight" despite the fact it's been on there for days. UPDATE - 26th May - They have now refunded the cost of the pillow case but absolutely no response to the content of emails. Clearly they are getting them but they can't be bothered to reply. Absolutely disguisting. Clearly a bunch of people who are only interested in making money and not providing a good service. Also interesting that the reviews on their website are all 5 star and my review (which obviously wasn't) didn't get added. How does that allow people to make an informed decision about where they spend their money. Update September 2025 - Still unable to respond to any of my communication. Complete failure as a company and would advise anyone else to avoid them.



