BlissyReviews of blissy.com

I got caught in the UK/US sizing difference, but realised this before my order was delivered. I assumed they would deliver from a base in the UK, but mine came from the US, and took 12 days, arriving on 12/07/21. I had already asked them for advice, and to be fair, they replied quickly, advising me to reject the delivery and they would refund on return. This I did. The UK courier was Yodel, and DHL sent me an email with tracking info. On 16/07/21, it reported that finally the parcel was delivered to/or from, (not sure), an address with a GU postcode. I can see Yodel has a base there. Now is this going back to the US? Or is this a company that deals with returns here? I have emailed the company today, 21/07/21, to ascertain the current situation. Has anyone had experience of returns in the UK? UPDATE Just got a reply from Blissy, who say it looks as if they have redelivered to ME, and I need to return again! It hasn't been..I would go ballistic if they tried it...but it hasn't. Its either at Yodel in Farnborough, or gone on its way to US??? The tracker isn't clear. Not happy. Changed stars to one. UPDATE 2 Of course I replied to the above email! Whoever sent it obviously hadn’t read all the tracking, or just didn’t understand it. I wasn’t rude, just pointed out strongly that I had followed their instructions, and the parcel had certainly not been delivered to me. Was surprised a few hours later to get an email stating that my refund was now being processed. This should reach my account in 3-5 working days, if it’s the same as others I’ve had. 🤞Seems that it pays to keep pushing for info. My next move would have been chargeback. FINAL UDATE Credit in my card account today 24/07/21. Have amended rating to 2 stars again, as it seems that someone in customer service is on the ball, and can act swiftly. My thanks to them.

I originially gave Blissy pillow cases 2 stars because they feel smooth as promised, (its silk so thats a no-brainer that it should feel smooth). The reason I gave it 2 stars after using them is because I saw nothing different in skin or hair. No big deal, but the marketing was so big on this point, and the cost so high for these pillow cases, that it felt deceptive. But the worst part is that when the company auto-emailed asking for a review - I did so like a good (obedient) consumer, only to discover that my 2 star review is no where to be found on their site (March 16th). In fact no reviews are listed that are not 5 star. Suspicious. Why just show glowing reviews? this part is a real turn off to me and signals deception and lack of integrity.

Terrible service & they got 2 stars because they reply to email queries even though responses are generic rubbish. They're very quick & helpful when you shop but once they take your money they couldn't care less about customer service or satisfaction. I now see more reviews popping up saying similar. Funny when I checked reviews there was nothing but mostly good things said. Maybe hit & miss with this company but if you're under the international banner rethink your purchase due to non existent service. My parcel started tracking then went off radar remaining dormant in the air. Blissy couldn't care less responding with generic wait 10-14 days & covid delays (I can't believe businesses are still trying to use covid excuse - double eye roll)!!! I have not had any international issues with delivery especially when tracked during covid peak let alone now. What infuriates me is the lack of service & care. I'm now chasing down all their carriers trying to locate my parcel while they respond each time with wait & covid. Pathetic!! Had I seen recent reviews of similar issues I wouldn't have purchased & will not purchase again & do not recommend this company. Lilysilk has better quality & top rated customer service! Go elsewhere. Blissy's loss I'd have spent way more had they been professional. I've given them a cut off date for delivery & then will proceed with dispute resolution via my bank! Thank goodness for Australian Consumer Laws!!!

Got one for Christmas. So excited...but now disappointed. They are enclosed with a zipper rather than being open end. And the end of the zipper is bulky and sticks out. It clinks whenever it hits my wooden headboard. If I turn it around, it can rub my face. For this kind of money I expected much more. Sorry I can't recommend.

Disappointing pretty much sums up my experience with these pillowcases. I ordered white. What showed up were 2 different colors of a yellowy cream. Call me crazy but for $70 a piece I expected them to be white & match. I have been in contact with customer service via email for the past few weeks. They don’t seem super willing to accept any responsibility. It’s a shame because other than they don’t match they are quite nice. I will probably be returning them because of the amount of headache they’ve caused...funny cuz I thought it was going to be a treat.

Bought 4 pillow cases had a zip tear away from fabric blissy replaced, that was great now second case has done the same. the response I had was that it was a one time replacement for the first fault and was offered 10%off next purchase not happy.

I purchased a set of queen pillowcases for Valentine’s Day. My fiancé didn’t like the pillowcase. He thought it was too slippery. I didn’t mind that, but, didn’t see any of the advantages that they advertised. The quality is fine, but, didn’t help with hair or skin, and is warm, not cool. Not a fan!

Ordered a black silk mask to help combat my maskne. I got the mask in the mail. It's super soft and comes with a metal nosepiece that's helpful so you always know which way to put it on. The mask itself is thin and feels so cheaply made. The inner lining goes inside your mouth when you breathe and makes it harder to breathe. No matter how I wear the mask my glasses and sunglasses fog up. The ear straps are uncomfortable, too. I would absolutely not recommend this product to anyone who is serious about wearing a mask!