BlissyReviews of blissy.com

Their products are overrated. Wrote a review in response to Blissy requesting one after my purchase. I gave honest and constructive feedback with 3 stars. It doesn’t get published so I have asked x5 times via email and various social media platforms and all have been ignored. Horrendous customer care and Trustpilot are onto you.

I've ordered several Blissy pillowcases and spent several hundred dollars with them. I've given gifts to my adult children of these great pillowcases because I loved them so much. The problem came a year following the purchase, I washed and dried them as instructed and on EVERY pillowcase the zipper came out of the case. I called customer service explained the situation. CSR was rude and eventually sent me "1" white case to replace the 4 cases that were not repairable! They were too expensive to only last one year!

The product is very nice and somewhat luxurious, it's a quality product, but expensive. However, Some of their customer service reps are straight up rude. When you're charging $89 dollars for one pillowcase, customer service should be rolling out the red carpet! One time, when I was just speaking in my normal tone, the woman told me very loudly and demandingly " Can you just relaX." I had to complete an exchange and wrote a note, as directed, and included all of my information on it, so they didn't have to look up my account and told them exactly what to do, "Please exchange these 2 white kings from orders 00000 and exchange them for 2 Taupe king pillowcases." I called on three occasions inquiring about this issue, and a month and a half later, I still had yet to receive my pillowcases. On another occasion I called CS, the woman picked up, didn't ask my name, number, order number nothing, and just said, "We'll send you an email with an update and hung up." The last time I called, I finally found out that the exchange was never started or completed. They received my pillowcases I sent to them, and just did nothing. Didn't send me new ones or give me my money back. A word of advice, sometimes when you call, an answering machine picks up because they are closed during some pretty normal business hours, don't leave a message, they wont call back. If they want to keep growing and become a Household name, they will have to do something about their customer service.

Great customer service. I ordered two pillowcases online, then a couple of days later the order was canceled (apparently at my request). When I enquirer why, all they said was that they didn’t ship to Dubai.i reach out to the company extremely helpful in starting a return process. Thank you for your great customer service!3143018168 Blissy Helpline

Bought in UK, prices in Pounds - didn't notice anything about coming from USA, but when the tracking info arrived I found they were being sent from California. Made their way round much of the USA and took some time, as you might expect. Luckily we weren't in a hurry. Product was OK but very expensive for what it is (pillowcases) **Ever since, I have been sent requests for reviews every few days in spite of 'unsubscribing'. Probably had 20 by now.

Poor quality, not washable like they claim. I ordered two navy blue queen pillowcases and hand washed them, cold water and nothing else as per instructions. They turned splotchy and the colors ran, some parts of the material became almost translucent and extremely thin. The only reason this isn’t 1 star is because I emailed customer service and asked for a refund and to return the pillowcases. They didn’t refund me, but offered to send 2 new replacements for free, so I took their offer because I needed these pillowcases for my bed. Unlike other reviewers I’ve seen here, their customer service was actually very helpful and willing to do a refund/return or just send replacements.

I ordered 4 queen pillow cases after seeing an add on Instagram. I didn't realise until too late that they would be coming from usa. They say free returns etc. Wrong. 3 out of 4 were the wrong size. No apology at all. I had to take photos and return them. It’s been a nuisance - I’m out of pocket 3 pillowcases and postage etc. The customer service people are useless. You get a different person each time etc. It goes on and on. Whatever happened to we are terribly sorry we packaged small pillowcases into Queen boxes - our error - what can we do to sort this ASAP. One was the right size. It’s ok without being great

My children bought me 2 pillowcases for Mother’s Day last year. They were great- for a while! One shredded to pieces just after a year of use ( 6 months as I alternate them weekly). I followed all the care instructions etc. I contacted blissy and after a lot of photos and comments, they did replace it. However, just recently the second pillowcase just ripped the zip away as I was doing it up. Again it just shredded. No replacement this time! No more blissy for me. Do not recommend