Kate
I would give them no stars if I could
I would give them no stars if I could. I've only had my camera for about 6 weeks and have had nothing but trouble with it, cutting off overnight - they blame my wifi. I've had a long phone call with BT, they tested everything their end and I sent the report through which I emailed to Blink. I bought a new phone and smart switched everything over and I can't log in to my app, invalid credentials. They blame my wifi, reset and reboot. They sendt me loads of irrelevant links which were no help at all. Guess what it's works on my old phone so it's not the wifi. BT sent an engineer over and reset, rebooted and performed tests with their kit, all good. He didn't have a good word to say about Blink and recommended a product for me. They get this all the time with Blink. The whole point of getting a camera is for security and why they can't get the camera to work with my wifi I don't know. There's a problem with Blink somewhere, and as for tech support it really is non existent, only contactable by email from their website, no free customer service number. The staff I talk to are lovely but can't answer my queries, just keep sending me around and around in circles, implying that the problem is with me. It's not tech support in the true sense of the word. All in all a very frustrating experience.


