canela M.
Unresponsive customer service
I had months of recurring technical issues with a Blink outdoor camera. Each time, I would call customer service and the trouble shooting would result in having to insert new batteries. After the third or fourth time, I requested a replacement outdoor camera. Blink reps declined because the camera was now out or warranty. As the same problem occurred repeatedly while the camera was still under warranty, I was finally able to get Blink to agree to send me a replacement camera approx. 1 month ago. Since then, I have not yet received the camera because of "slight delay in shipping." I have sent several emails to Ercer (supposedly the supervisor who approved the replacement) at Blink Technical Support requesting the camera, but still haven't received it. I have been without a functioning camera for approx. 6 weeks now.


