Kate K.
If you return an item, it will cost you
If there's a chance you might return an item, it's probably not worth it. I bought a $100 earring for my son for his birthday and it didn't come in time (took 15+ days to arrive), so I bought him one from a local retailer so he would have something to open on his birthday. When it did come, I found out it was not returnable because it's a skin contact item. But, the people at Bling Proud were nice enough to make an exception. It cost me $30 to send it back to China, and I received an $80 refund. So, the whole kerfuffle cost me $50 and I have nothing to show for it. Am I glad I got half of my money back? Sure, it's better than losing $100, but I will not be shopping here again. I did read their return policy before purchasing and I guess I missed the fine print. I read this statement at the top of the page "If you are not happy with an item it may be returned within 30 days" and figured I was good. I just think they need to be more transparent with customers - it's not good enough to have a bullet point in the refund policy (there are 28 bullet points on this page!). If an item is non-returnable, it should say it in plain language on the product page and in checkout. And, it should be clear that if a customer returns anything, they will be paying for the return cost TO CHINA. That is the important part - China. It's very expensive to send stuff to China.
Response from Bling ProudJun 21, 2026
Dear Kate, Thank you for sharing your feedback. We genuinely apologize for the delay in shipping and the inconvenience it caused for your son's birthday. To ensure hygiene and safety for all our customers, our official policy states that we do not accept returns on Grillz and Earrings due to hygiene reasons, as well as under our Limited Coverage Policy, customers are responsible for return shipping fees. However, understanding your situation, our team sincerely wanted to help and made a special exception to accept your return and issue an $80 refund (minus the 25% restocking fee as per our policy). While we understand that international return shipping costs can be high, we always strive to find a balance between upholding safety standards and supporting our customers. We appreciate your feedback regarding the visibility of our policy details on the product page, and we will certainly take this into consideration to improve our website experience.