Diane O.
it took way too long to receive my…
it took way too long to receive my order...when I reached out there was a response but told it was coming and then another three weeks passed...its pretty but not as sparkly as the ads suggested.
Response from Bling LabelJun 10, 2020
Hello Diane, I believe we spoke over email. The custom letter necklace you ordered took a bit of time to make because there was some plating defect and so we needed to correct it again before sending it to you. Normal production time for customized item is 3-5 weeks but because we had to remake yours, it did take a lil longer. Not forgetting, the parcels were majorly delayed due to the disruption to USPS' supply chain because of Covid-19, this is even posted on USPS' main tracking page. Furthermore, the riots that went on the past few days have also contributed to more delays...Unforeseen circumstances and unprecedented times. 😢 I do accept your review but its not common of our normal shipping time. Starting mid Jun 2020, we will be shipping instock items (non-customized) from our warehouse domestically which should bring down shipping to below 5 days. Regarding non-sparkly chain, our ads only sell on the personalisation aspect, and our product page talks about the full material specs and personalisation feature. The chain shines under a light source. I do not think anything was falsely advertised. If you do want to consider shopping us again, I'm sure we will provide a better experience. 😘