Bling LabelReviews of blinglabel.com

Response from Bling LabelNov 16, 2020

Hi Sophia, sorry to hear about your experience. The item you ordered is actually made from stainless steel base, and hypoallergenic plating materials. This is also the first time we are hearing of a problem with skin. If you'd like, please do email us at [email protected] with pictures as a way of verifying your claim, and we are happy to work with you to find a satisfactory solution if it is truly a mistake of our company's. Thank you.

Response from Bling LabelNov 16, 2020

Hi Jocelyn, According to the tracking url (https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9300120224100029208579) by USPS , your item is delivered at 3:20 pm on September 15, 2020 and placed into your mailbox. You also had also previously received and acknowledged an email from us of proof that we completed your custom item and shipped it to the address you have used in order form. Under our shipping policy (https://blinglabel.com/pages/shipping-info), we advise customers to send the items to a secure address, and we cannot be liable for any losses once the the delivery is completed as shown on courier's tracking page. Also do note that we have already incurred the production costs and shipping costs, and have no reason NOT to ship your item since it will result in negative reviews like this. As you're claiming the item is not delivered when on tracking it shows it is, we recommend for you to contact USPS to check what is the latest update with the parcel. From our side, we can only help you file for theft report. Regards, Bling Label Team

Response from Bling LabelNov 16, 2020

Hi Cory, based on tracking, it shows "delivered" and signed by yourself on 20th August. Items are 2 chains + 1 ring. No grillz included in your order. Have you checked with a family member who lives with you regarding this receipt? They might have collected on your behalf and kept it somewhere in the house for you. Evidence 1 : https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers= 908661910&action=track Evidence 2: https://cdn.shopify.com/s/files/1/2444/8659/files/cory_brown.JPG?v=1605540872

Response from Bling LabelNov 16, 2020

Hi Ashley. Why? Would love to hear your thoughts! Please email us at [email protected]

Response from Bling LabelJul 12, 2020

Hi Rickelle, I believe this is a bit unfair given that we merely followed your order instruction to make gold....we made it according to your order, and in your order, you ordered GOLD, my friend. If you needed to change color, you could have inform us of the color change within 1 hour of ordering. Since we did not receive any notification of color change, we went ahead with Gold. I do not think this is the fault of our company at all. Please refer to the links below for evidence: Order form 👉 https://cdn.shopify.com/s/files/1/2444/8659/files/Screenshot_2020-07-12_at_2.00.46_PM.png?v=1594533772 Actual product shipped to customer 👉https://cdn.shopify.com/s/files/1/2444/8659/files/Screenshot_2020-07-12_at_2.00.31_PM.png?v=1594533772 In addition, we also sent you an email to show you the final pendant before sending out, if you have detected any problems, you could have informed us and maybe we could have helped you make an exception of remaking. If you know of any ways in which I could help you feel more satisfied, please email us to discuss - [email protected]

Response from Bling LabelJun 18, 2020

​Hi Doug, we have informed you that the whole return duration may take up to 3 to 4 weeks to process because customers choose their own shipping method and the return time varies depending which method you chose. This is based on our experience, but you went ahead to open a dispute anyway. On your return parcel, https://www.fedex.com/apps/fedextrack/index.html?action=track&tracknumbers=770330423042&locale=en_US&cntry_code=en, you sent it out on 27 april and it only arrived on 19 may. That is a full 22 days of waiting before we received your parcel. Then we needed time to inspect it to ensure its still in saleable condition. Then you opened a chargeback right before we were going to inform you we got your return and inspection has passed. Chargeback record will disappear from our dashboard if you called Amex to close the chargeback you opened. ​ If you didn't close it, it will not disappear by itself which inhibits us from refunding you. You'd have to make the call and close it. ​ When it is closed we will be informed and we can refund you. I think you are trying to say we are holding back your refund on trustpilot which is not true at all. Once you opened the chargeback, the bank handles it and holds the funds. It also gives us a chance to fight the dispute. ​ Easier way is you call them and we can swiftly refund it.

Response from Bling LabelJun 21, 2020

Hi Mary, Some parcels (shipping to certain areas) are majorly delayed due to the disruption to USPS' supply chain because of Covid-19, this is even posted on USPS' main tracking page on their website: "ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED. PRIORITY MAIL EXPRESS® SERVICE WILL NOT CHANGE." Furthermore, the riots that went on the past few days have also contributed to more delays...Unforeseen circumstances and unprecedented times. 😢 It shows that delivery will be by 12 Jun 8pm, which is tomorrow. UPDATE: It was late, but it arrived, I wish there was no delays with USPS, but unfortunately they are operating over capacity at the moment. PROOF: https://cdn.shopify.com/s/files/1/2444/8659/files/3595.png?v=1592708085