Blindster.comReviews of blindster.com

I have Blindster cordless cellular top/down bottom/up blackout shades on three windows. I'm had them for just under 3 years and they already need replaced. The internal mechanism that is supposed to make the blinds easily go up just by lifting (without needing a cord) is already shot on one of them is becoming increasingly hard to use on the other two.

The blinds I received were great. Other than seeing the mounting hardware. Which is why I wanted to leave a review right away to let people know. I go to leave my review and chose 4 out of 5 stars. It would not let me post the review. I should have tried 3 stars but it didn't matter. I put 5 stars and it posted right away. I did put at the bottom of my review that it made me put 5 stars to post though. We'll see if they even post it to their website. I see other reviews with pictures but they no longer allow reviews with pictures. I wanted to show my problem. This is extremely sleezy tactics. Stay away at all costs.

Ordered 5 solar shades. Website says: “One 30* operating pole is sent with every cordless shades order to help reach shades in taller windows”. Expected 5 operating poles since windows are tall, located in different rooms, and my wife is petite. I received one pole for all 5 shades. They want to charge me $25 to send me rods the website says come with the shades. They say the website says they will send only one pole per order. I disagree. And no where does it give you the option to order more for each window. So instead of taking care of a customer who just spent $2200 and then correcting their website, they told me they wouldn’t send them unless I paid extra. I told them I won’t be a returning customer and I would let everyone know why. On their website you’ll find the following statement from Kyle Cox the Founder and CEO: “Time and time again companies start out with an emphasis on customer service only to lose sight down the road, forgetting that happy customers are the reason for their success. At Blindster, we will always strive to exceed the expectations of our customers. We truly mean it when we say; “We don’t just want customers today…we want customers for life!” Hey Kyle! I was a returning customer. You didn’t meet my expectations. I’m not Happy! And you just lost me for Life!

1. Ordered 11/7/2023, received 12/13 OR 12/14/2023. 2. As husband had surgery, we could not install blinds immediately. Installation began 2/11/2024. 3. After install (I cannot check them without installing because they are 80 inches in height), I noticed the tilt wand did not open or close the blinds. You had to individually move each blind manually. I contacted the company 2/12/2024. They told me they needed a VIDEO of how it wasn't working. 4. When I set the blind up to do the video, I turned the wand to show it wasn't working and the cords that move the blinds broke INSIDE THE MECHANISM. 5. Custom blinds, no quality control. No-one checked my blinds before shipping, no quality control labels. 6. Order on website says the product hasn't been delivered. 7. The refund policy says that products must be returned to Malaysia, where the products ARE MADE. "To return your product, you should mail your product to No.23,Ground Floor,Jalan 51/225A, Zon Perindustrian PJCT 51A, 46100 Petaling Jaya, Selangor." 8. I chose this company because it says it is a USA manufacturer. Lie. Don't believe everything you read on the company's website. Their customer service sucks. They use a CHAT system that repeats whatever is on your order page. It takes about three or four times communicating with them before they even respond correctly. Customer support is just show. They don't check orders without you pestering them to do so. Since I am was within in the 60 day return window, I have asked for a complete refund. They quit responding to me at 8:05 am this morning, the 13th, the second day of contact. I will be seeking legal recourse. I am sick of alleged USA companies peddling products they claim they make, when they OUTSOURCE OUTSIDE THE US. This is called LYING. And their domain name is handled by Domains by Proxy, a company known to represent fraudsters. You CAN'T EVEN SEE THE COMPANY'S OWNER'S NAME, I DON'T CARE WHO THE CEO IS.

Received the wrong color shade and customer service did not want to help

I had ordered blinds in May for an apartment we were rehabbing. We did not need the blinds until today. The product is suppose to be 2" faux wood blinds. The product we pulled out of the box is a thin piece of flexible see thru plastic for each slat. The hardware is also extremely cheap plastic. I paid $410 for 8 blinds. I am way past the return window. I just want folks to know the product from this company is unbelievably cheap. Moral to the story, always open your order to be sure it's what you ordered and not a pile of junk!

They put in incorrect measurements when I called to add to my order. What was their resolve?????.... Split the difference in extra charges! This is just wrong. I like my blinds. Can't bring myself to order for the rest of my house

They were VERY responsive all 3 TIMES they had to replace our roller shades that wouldn't re-coil, and finally sent me a refund! This started Thanksgiving week, and here I am into February, with a set of blinds I cannot roll up !! Going to try a different company. This is sooo frustrating !