Blindster.comReviews of blindster.com

ordered blinds but they failed to note that my order would be shipped Fedex Signature Req'd. Problem if you work. CS was surprised and confused this happened. But not more surprised than me. They were less than apologetic - an "is what it is" attitude.

I placed a order on April 22, 2025 I recieved it May 5, 2025 When I open the box to review the order I looked at the blids and noticed the color was not Ivory it was Beige, That was the first thing wrong with the blind holding up the blind to window noticed it was short in window frame I orderd 20in blind in 19 1/2 2nd thing Wrong with Blind, Ive been trying since May 5 dealing with Blindster to get a REFUND so I can get Blinds for my Home, I have dealt with 3 different persons now its being sent to production, Why is a good question? They caused the problem. I just would like my refund to eliminate the disaster of a transaction! Dealing with the company has been a nightmare!

When the shipment was delayed beyond the expected and promised timeline I tried to change the shipment address (which FedEx said could have been done if Blindster would just make the request), but was met with nothing but delays, refusals and excuses from Blindster. Finally, 20 days after I placed the order it was delivered to an address I'm no longer occupying. Blindster had ample time to resolve the situation, but failed to do anything helpful at every opportunity. I will never order from Blindster again ... neither should you!

If I could post zero stars I would. Blindster is awful. The first woman I spoke with never returned my call. The second rep didn't tell me I would be charged right away despite not knowing what shades I'd be purchasing. I thought the order would be on hold just to lock in the sale price. The samples were cheap. When I called to cancel, the rep had me on hold for 10 minutes just to cancel the order. We'll see if the refund actually posts to my account. Do yourself a favor, don't buy from this company!!

Worst experience. Bought faux wood shutters for my house and over half of the blinds came delivered damaged and warped from the packaging. Their customer service rep kept going back and forth with management and their solution was for me to pay another $1037 for replacements. Absolute worst customer service. I can't even say that you get what you paid for because I wouldn't pay $3500 for garbage.

Ordered 12 blinds in 2021. I'm replacing my 4th one today..2024. The cords snap inside the blind and there you have it. A junk blind. Was a cheap fix to start but not so much by the time you end up replacing them.

We purchased six cellular top down bottom up shades in 2019. They came with a limited lifetime warranty. Three of the shades broke within 3 years. A fourth recently broke. They all broke the same way. The plastic pieces in the header that hold one end of the springs snapped. The plastic seems to get fatigued after a while. It's a poor quality materials problem. The company said they will not replace this most recent blind breakage because it is past the two year replacement warranty. The first three blinds all boke after more than two years but they covered those. They said they replaced those as a courtesy but I guess they are out of courtesy. I belive the "limited" part of the limited lifetime warranty refers to their limit on willingness to abide by their warranty. The blinds failed on their own due to poor choice of material used on the plastic spring holders. We rarely even opened or closed the blinds. The windows faced a covered front porch so they were never even in direct sunlight. The failure rate on our purchase so far is 67%. I fully expect the other two to fail the same way. Buyer beware. We will not do business with this company again. We had also purchased almost $2000 in blinds for our rental properties from Blindster. Never again.

What I thought was a good deal wasn't. The price on their website was decent, so I ordered two small blinds in anticipation to buy more if the quality was good. We'll, after waiting over a month, my blinds were still "in production." Their warehouse must be in China because it would take days to get a response from them, according to their customer service rep. Their customer service is subpar. Takes 24-48 hours to get a response. Their "reviews" must be fake because my experience was horrible. I'd rather go with Lowe's or Home Depot.