Blindster.comReviews of blindster.com

When we opened the package of blinds, there was a very unusual odor. We could not immediately hang the blinds in our home. We had to put them outside and put on our deck to air out. I also had to wipe them down with soap and water. This is definitely not something we anticipated and are quite disappointed that this was an issue. I sent a message regarding this issue through one of the other emails that I received from your company. I did not receive any kind of response. I do appreciate having this opportunity to let you know the issue that we had.

Words can’t describe the 2 month and 2 remake process to purchase $200in blinds that don’t fit and I could have got at Walmart for $20. Ultimately they blamed me (I’m a contractor) and wouldn’t correct their mistakes so in the trash they go

I had paid extra for faster delivery. Package was delivered about a week late. Ordered inside mount blinds. They came with outside mount valances.

I ordered three blinds and it took a month and a half to get them and they were not what I was expecting when I called to see if I could get them fixed. I was told since they were custom that there was no chance of getting any alterations made Very disappointing would not advise using this product

POOR QUALITY & STAND BEHNID THEIR PRODUCT! Blindster thinks your window treatments are disposable and don't stand behind their product. They only over a one-year warranty and you must buy accident coverage for them to warranty their blinds past 3-5 years. I don't know about you, put I don't pay $100+ per window treatment to have them only covered for a year! This says a lot about the quality of their materials, which has significantly declined since I first started ordering from them.blinds for the past 10 years from Blindster. One of our most recent purchases are cellular shades. They are barely used as the window doesn't require it and after only 4 years -- all of the blinds have torn the exact same way and must be replaced. I initially thought it was just a fluke, but it happened to other blinds purchased at the same time. Basically, they just want me to keep re-ordering blinds from them. Enough is enough -- goodbye Blindster!

Be very careful with the replacement guarantee, it is not what is seems. I purchased a "white" fabric shade for my white tile bathroom and it came in very yellow. I contacted customer service and they told me, no problem, they will refund me the cost of the original shade if I order a new one with different fabric. They refunded me the $95 I paid for the first shade and charged $261 for same shade with an upgraded fabric. I could see paying a little extra but not more than 2.5 times. They set up a cart for me on the website to order the replacement but I did not realize the cost was so much until after ordering it. They ghosted me after contacting them regarding this issue. Update: Please note, Blindster.com responded very quickly to this review but never to my emails regarding this issue.

Ordered after following instructions on website. Delivered as inside window frame shade not outside over window as ordered. Back and forth with customer service now for a month, originally said redo was free (and cited up to a few redos with no charge) now they are charging 50% more for the redo which was their fabrication issues to begin with. Oddly the customer service email thread says they would initially do it for free. I am asking for a refund- hopefully they response wiht a fix or refund. I cannot guarantee additional $ will fix the issues.

While I like the look of the roman shades I ordered, I needed them to be 'blackout', ordered them as such and paid the premium for blackout lining. I the got the shades and saw that the blackout lining does not go to the outer edge of the shade fabric leaving them less than blackout. I contacted customer service, sent pics of the issue, measured that the amount of space left on each side of the fabric uncovered by the blackout liner is inconsistant and poorly sewn and was told that all is correct. I argued my case that they cannot be called blackout if the liner doesn't extend to the edges and I was told it was supposed to be that way. I argued that the amount of lined fabric is inconsistant and I was told it was supposed to be that way. I argued that the workmanship was sloppy and was told it's supposed to be that way. I tried to explain to customer service on the phone that no one would accept the hem on a pair of pants to be uneven and that the shades I received had essentially the same issue and was told they agreed but that there was nothing more they could do. I want the shades remade to the specifications I ordered and paid for but was told they would be made the same way as the ones I already have. I was also told that it would cost me a fee plus tax for the shades to be remade and that I would have to pay shipping. I was told I could return the shades but that they would only give me approx 50% on the dollars I paid since they are custom made and wouldn't be able to be resold. I am in Interior Designer who has worked with window treatments for over 40 years and these are unacceptable. I am unhappy and their 60 day warranty is nothing more than words. I will not only not recommend this company but I will actively tell my clients to avoid them at all costs.