Blindster.comReviews of blindster.com

Response from Blindster.comJul 7, 2026

Hi Debra, we appreciate you taking the time to provide your feedback. We apologize that one of your Roman Shades arrived with an issue affecting the overall appearance and operation. We understand your frustration and would like the opportunity to assist. A member of our customer service team will be reaching out to you directly to help resolve this issue and ensure you receive the support you need. Thank you for bringing this to our attention.

Response from Blindster.comJul 7, 2026

Hi, we’re sorry to hear about your experience and apologize for the delay in receiving your order. We understand the frustration caused by unexpected wait times and appreciate you bringing this to our attention. A member of our customer service team will be reaching out to you shortly to review your order and help resolve any concerns you may have. Thank you for giving us the opportunity to assist.

Response from Blindster.comJun 26, 2026

Thank you for sharing your feedback, Kathrine. We’re very sorry to hear about the issues you experienced with your order and understand your frustration. Unfortunately, we have not been able to locate any orders associated with the name provided in your review. We would really appreciate the opportunity to look into this further and help make things right for you. Please reach out to us at [email protected] or call us at 888-256-8672, Monday–Friday, 8am–5pm CST so we can assist you directly.

Response from Blindster.comJun 24, 2026

Hi Rose, Thank you for taking the time to share your experience. We're sorry to hear that you encountered difficulties installing the shade and tension device and that the available instructions did not provide the level of detail you needed for your particular bracket configuration. Please know that our team is always happy to provide additional installation guidance, including product-specific instructions, videos, and troubleshooting assistance if you reach out to us directly. We want to help ensure the installation process goes as smoothly as possible. We'd also like to clarify that the tension device is a required component for the proper installation and operation of the shade. Additionally, modifying the shade to operate with a third-party motor or altering its original design will void any applicable warranties and guarantees. A member of our customer service team will be reaching out to you separately via email to discuss your experience further. In the meantime, if you have any questions or need assistance, please contact us at 888-256-8672 or visit https://www.blindster.com/contact-us. Thank you for your feedback.

Response from Blindster.comJun 18, 2026

Thank you for your feedback, Ness. We’re very sorry for the experience you had with your order and the frustration this caused. While we show your order was placed on May 22, we do see that it was unfortunately damaged in transit by the carrier and returned to our production facility. Since the timeline had already passed, we issued a full refund per your request. We truly regret the inconvenience and hope you’ll consider giving us another opportunity in the future.

Response from Blindster.comJun 16, 2026

We’re very sorry for the slow response time during the holiday weekend, and we understand how frustrating that must have been. That is not the level of service we aim to provide. We’re glad to see your issue has been taken care of, and we appreciate your continued business over the years. Please know our team is always here to support you, and we hope to serve you better in the future.

Response from Blindster.comMay 21, 2026

We sincerely apologize that your order was not received due to the delivery issue. We understand how frustrating this experience has been and regret the inconvenience caused. After reviewing your order, we can confirm that a full refund has been processed due to the misdelivery. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.

Response from Blindster.comMay 15, 2026

Hi Lynda, we're very sorry to hear about the trouble you experienced with the no-tools installation option and the frustration it caused. We’re also sorry to hear you felt let down by our customer service experience. At the moment, we’re having trouble locating your order, but we’d love the chance to assist you and work toward a resolution. Please reach out to us through our contact form: https://www.blindster.com/contact-us or give us a call at 888-256-8672. We look forward to assisting you.