Becky
Delaminating shades - not built to last
I bought a pair of Blenders sunglasses (the "Hot Diggity" model, suspiciously no longer made) in July 2021 and initially loved them. I have a couple pairs of Costa del Mar sunglasses that are obviously more expensive and better quality, but for everyday/non-technical wear, the Blenders shades were good enough, plus stylish and fun, and they became my favorite pair of shades. However, within less than a year, the mirrored coating started to delaminate, leaving black spots on the lenses. I reached out to customer service, sent in a couple of pictures, and since I was within the one-year warranty, they sent me a new pair at no charge. Great! Except fast forward 8 months, and the new pair started delaminating too. Worth noting, I'm careful with my sunglasses and take good care of them, so two pairs having the same issue is a clear manufacturing defect. I reached back out to customer service, and was told that there's a "max limit per warranty" so they couldn't send me a new pair (as mentioned, the model I had is no longer produced anyway) or issue me any kind of refund. They did offer me first a discount on a future purchase and then a $25 gift card, but there's no way I'm buying another pair of ~$60 sunglasses that won't last me a year, even with a discount. Giving 2 stars here because I did like the shades before they started delaminating, but man what a bummer that they are not built to last at all.



