Rc
The products are great but their…
The products are great but their shipping system is terrible. Even the paid options don’t arrive on time.
Response from BleauGenicsJun 30, 2026
Hello RC, Thank you for your feedback, and we’re truly sorry your order did not arrive within the expected timeframe. We’re glad to hear you’re happy with the quality of our products, but we completely understand your frustration with the shipping delay. We’ve issued a store credit for the full amount you paid for expedited shipping because we believe you should receive the level of service you paid for. As a small business, we’ve worked hard to keep our pricing as low as possible. One tradeoff during periods of exceptionally high demand is that fulfillment times can occasionally be longer than normal. Scaling fulfillment requires additional warehouse space, employees, and operational infrastructure, all of which increase costs. We’ve intentionally kept prices competitive, even as demand has grown, and at times that has resulted in temporary processing delays. The issue that affected your order has since been resolved. During peak demand, processing times may still increase occasionally, but we’re continuing to improve our operations while maintaining the pricing our customers value. If you enjoy our pricing, we sincerely appreciate your understanding when these rare delays occur. Whenever we fall short of the experience we aim to provide, we’ll continue doing our best to make it right, just as we have by crediting the expedited shipping you purchased. Thank you for your support, and we hope to earn your full confidence on your next order. Best, BleauGenics