Builders FirstSourceReviews of bldr.com

You do not want to work for them they don’t care about the people that work for them when it snows they don’t want to spend money to get the parking lot cleaned up or around the trucks they rather just have the workers slip and fall the pay is not worth the it if you want to work for performance pay not hourly pay you wount make money they tell you that you get miles with your performance pay witch you don’t it’s not worth your time they will find a way to get rid of you without notice no verbal or written notice before you get let go management likes to keep your profit sharing money

THIS IS A ZERO STAR REVIEW: I've been a school bus driver for over 18 years and I was heading northbound on glasford Hill road in Prescott Valley, Arizona on Friday 12-20-24. The time was around 12:45 p.m. A driver representing this company was to my left and constantly honking his horn. I gathered maybe I had a battery door loose or maybe a flat tire or something. When I finally pulled up next to this crazed gray-haired individual, who's hood number read 41993, he's calling me an effing A which of course I can't swear here. He says he wouldn't want his kid on my bus and then starts mocking my ponytail. I'm thinking how unprofessional is this company to hire such rude, arrogant and ignorant individuals. He was further throwing cuss words at me and I just simply waved at the man. If this is the ethics of how they treat a driver of a school bus driver I wouldn't want to think what they are like when it comes to dealing with the public.

30 Dec. 9 months since we ordered and still missing windows and doors. The local manager and regional manager do not return phone calls. The national group in Texas assigned in house counsel and now out of house counsel. All we need are the missing windows and doors we paid for. Instead of providing them, they hired lawyers to further delay things. Best to avoid. We ordered $76,805.23 worth of Windsor windows and exterior doors on 25 April 2024 and $15,495.70 of internal doors from Builder First Source in Kansas City on 9 May 2024. The windows arrived several weeks late in late June / early July. The window order that was supposed to arrive at once arrived a couple windows at a time over several weeks. In that order there were several windows and doors that were manufactured incorrectly and had to be replaced. By mid-July, there were dozens of problems with the door and window order including doors swinging the wrong direction, several windows the wrong size, windows with the wrong mullion pattern, quality control issues etc. Windsor corrected a few of the errors over the next several months, but to date we are still missing the following: 1. Two egress windows that were manufactured incorrectly and were ordered to be replaced in early July 2. Window hardware was missing on a third window - so the window does not open 3. Four exterior doors had damaged gaskets, missing finish strike plates, and were bored incorrectly for hardware effectively making them useless. The internal doors arrived with all the wrong lockset bores and needed to be remade. When the new doors arrived, several doors were the wrong width, a pair of doors was the wrong height, and all the basement doors were the wrong height and needed to be remade. When the replacements arrived again, one of the basement doors came with the wrong hardware, and a cracked frame. Another basement door came with the wrong borings. The dining room doors arrived a third time, the wrong size. We have contacted BFS dozens of times and were given reassurances that they were correcting the above issues, but they have disappeared since 8 November. I have contacted the sales manager Jason Prince, the store manager Matt Miller and the regional manager Dennis Donnelly several dozen times since 8 November, but none have responded in the last six weeks. When I contact BFS, their secretaries promise a return call but no call is forthcoming. When I ring the BFS head office in Dallas they refer me to their legal department. The BFS legal department led by Maggie Trembath was likewise unresponsive the last several weeks until 10 December when she said she was pregnant and referred the issue to a local law firm in Kansas City. The local law firm is Wilson Esler. Wilson Esler's counsel Theodore Kardis has likewise been largely unresponsive. He claims BFS are not responding to him. I am really surprised that missing doors and windows has turned into a legal matter from BFS. We are out tens of thousands in missing goods and they have lawyered up. It illustrates that they know they are in trouble. Quite honestly, we just want our missing doors and windows. Unfortunately, BFS management do not like being honest and are just attempting to steal our money. As someone in the building industry for 30 years, I would not use a supplier that cannot deliver products in a timely manner, with all the requisite parts, or can provide basic after sales support. I would warn other architects, builders, or homeowners not to use Builders First Source. After spending nearly $100,000 on the order in April/May 2024, we still do not have a complete set of doors and windows. If Builders First Source will treat someone in the trade this way, imagine how they will treat a homeowner when a problem arises. Be careful with BFS and Windsor Doors and Windows. I will update this review if anything changes (positive or negative). Several months have passed and Builders First Source have still not produced the ten of thousands of missing doors and windows. As a result of their lack of service, the clients have suffered over $100,000 in additional time claims and fees. Think twice before using BFS and Windsor Windows. Your Windows are only as good as the distributor and BFS are not fit for purpose.

I can’t even get them to call us. My husband ad I have both been calling for months and leaving messages in the Greenville SC location about having a door made.

Ordered a mahogany front door at $5000. The employee never placed the order after months of being told it was. Finally placed, months later they delivered with deep gouges all over it. I refused order and was told the painter can repair it. Seriously, they do not care about the way they handle or deliver a door and it is expected to be damaged. They are not professional and do not value customers. Buyer beware. They don’t care about handling a $5000 Simpson mahogany door and don’t care how they service their customers. Also, I called 5 times to corporate and received a case number and a promise it would be elevated and replied to me. No one ever called despite repeated attempts. Horrible company

The worst customer experience I have ever had. It’s almost hard to sum up in a review because every single step was so disappointing. We ordered roofing materials from Builders 1st Source because the price we were told was much better than local competitors. Not only did we end up paying more in the end we also ended up with months of delays and a complete and total lack of communication or professionalism. The associate that handled the order was never available for questions or updates, mistakes were made, items were missed, timelines were not met, delays were not communicated, deliveries were missed and worst of all my phone calls, messages and emails went completely unanswered. As I write this review I am still waiting for a response to my last phone call which was 11 days ago when I was promised someone would call me promptly when I called to express my discontent after my billing was also completely mismanaged. I very strongly recommend taking your business anywhere else.

I ordered cm grade decking boards and received number 2 decking boards When I paid for the cm premium grade They told me they was going to charge a restocking fee and charge me 10$ more for each board!!!! What a crooked way to do business I will not return to that store

I don’t even give it one star. Wish I would have read the reviews before I got tangled up with them. The reviews are correct, they are order takers that is it. If you are buying windows do yourself a favor avoid the stress. My experience was with the Davenport, IA store. Never again.