Blast AuxiliaryReviews of blastauxiliary.com

On 6 January I inadvertently ordered 2 heaters on the website. I realised my error at once, but was unable to communicate with Blaux to cancel the order. I first discovered that the order had been processed when £98.93 was debited from my PayPal account. The payment was in favour of a business called "Quality per 44" with a phone number in the USA. On 19 January I received a 'no reply' email from "Shipbob", telling me that "Your order 91862177 is packed and will be shipped by Evri". I replied: "I am unaware to what item this email relates. Please do NOT arrange shipment by Evri." That request was ignored. On 11 January I discovered that £98.93 had been debited to my PayPal account. I identified the merchant's contact information as "Quality Performance Ltd Corpn". I emailed the same day: "I do not recognise this order. Please instruct Evri NOT to ship this order, and arrange a refund on my PayPal account." There was no acknowledgement or reply. On 12 January a package without any identification was left on my doorstep, in which were 2 unwanted Blaux heaters. Can you please arrange to email me a return label, and a refund to my PayPal account, in default of which I shall be obliged to treat this as a scam, and to notify all concerned. While the response below claims that the order no quoted related to 2020, that is the ONLY order no I have been given relating to this shipment. It arrived without any identifying documentation. My repeated requests for a return label have been ignored. Having raised a dispute with PayPal, the response of Blaux is " We offer a full 60-day money-back guarantee if you are not completely satisfied........". I am not; but my request for a refund is ignored. I am pretty sure that there is no honest mistake here!!

I ordered 2 on 12/21/22. Still waiting for the delivery. Haven't had an update or heard from them since the confirmation email. How long does it take to receive an order? You received your money right away.

This product does not perform as described in he advertising video. The heat produced can only be felt if you are within 12" of the front of the unit. It will NEVER heat up even a vey small space. I initially requested a refund for this product a month ago. I have since received 8 messages promising to send me a return label but never doing so. This lack of action and delay tactic has SCAM written all over it. If the Company spent as much time responding to the initial request as they have delaying, the issue could have been resolved. Worse customer service ever. Order Number 2220022344. Interesting that each time this post is updated, a quick response from Blast Auxiliary is written, supposedly reaching out resolve the issue. But then nothing further results. No action. No resolution. No response. Nothing.

Worst experience ever with this company. THIS IS A SCAM DO NOT PURCHASE ANYTHING HERE. I tried placing an order in the middle of the process I changed my mind and cancel the order but even though that my card was charged. I tried contacting the company requesting a refund the only thing I will receive from the company will respond is that i only need to be patient on order to receive my product. I never even received an email with a confirmation number for my transaction neither an order number as well as a routing number was never provided. This company doesn’t have a customer service number where you can talk to someone.

I have been trying to get a refund on this blast auxiliary air purifier for over two months. I have only gotten a run around. I am not satisfied with this product, I think it is cheap and not effective.

Company calls customer liar! This company is a literal nightmare! BEWARE. After endless emails with no order delivered, the company say they delivered to my porch( don’t have one) my property has 24 hour CCTV cameras which stores all footage, no delivery was ever made, yet, my truthfulness has been questioned! Rather than accepting this ( cameras don’t lie) they continually harass me by email & refuse to accept that, no order was delivered. A disgusting way to treat customers .. talk about ‘bad customer service’ .. I’ve left it to my bank now, further harassment will mean me taking legal action.

Last post, Read below for full story So today is August 22, 2022, I have gave up on blast auxiliary giving me back my money for the return of these items. But I was looking at my acct. and low and behold I have receive all the money for the returns that I made. I still got hosed on the lifetime warranty that I will never use but W.t.f., I got most of it back and learned a valuable lesson. I just wanted to give an update on this so people will know you can get it done, It just takes 4 months. 1st post; I purchased an air cooler and extra water curtain (Filter) from this company on April 28, 2022. It took forever to receive and when I did finally receive item I realized it was a air humidifier, that mistake was on me. I will own that, that is not the issue. I immediately put in for a return, items never came out of packaging, oh I forgot to mention I also purchased the lifetime warranty. Anyways I got an email that a ticket had been made for my return and do to unexpected delays do to covid 19 Blah blah blah it may take longer than expected but your claim will be taken care of as soon as possible. Today is August 30,2022, I am finally getting my refund minus the cost of the water curtain and warrany that I purchased. I kinda understand the warranty not being refunded but the extra Curtain I should be getting a refund on. It seems that they stay in business by screwing customers. I DO NOT RECOMMEND ANYONE BUYING ANYTHING FROM THIS COMPANY. There customer service is a joke and so is the product.I wanted to give negative stars but that option is not available. READ MORE UNDER ORDER INFO Order Number 2218686977 Order Number: 2218686977 Order Date: 4/28/2022 image ORDER DETAILS Blast Portable Air Cooler Gen 2 Qty: 1 $89.99 refunded The Lifetime Warranty Qty: 1 $18.00 not refunded Blast Portable Air Cooler Gen 2 - Water Curtain Qty: 1 $14.99 not refunded Subtotal Price $122.98 Shipping & Handling $8.95 Total: $131.93 2nd Post; So here we are on 8/15/2022, I have received to additional emails from blast. 1ST, you have been issued a refund for the water curtain of $14.99. So I checked my bank account and sure enough there it was I thought dang they did the right thing.....until I looked further and seen the refund for the $89.99 for the air cooler was no longer in my account. 2ND we are not able to find any previous purchases under your name. This has to be some kind of fraud, or money laundering of some kind. I was going to say the government should check into this company but the government needs someone to check on them so it looks like I am just going to get the shaft from this place. DO NOT SPEND ANY MONEY WITH BLAST AUXILIARY.

They had my money from May and we are in August no fan as yet and I asked for my refund and still no money £119 I needed it in June, I am super mad 😡 with them please don’t trust this company