Blackride.comReviews of blackride.com

I am writing this review after using Blackride on December 21, 2025 to transport my party of 4 to Miami Cruise port from Fort Lauderdale Airport and from Miami Cruise port back to FLL Airport. The ride to the port was wonderful, I even made a stop to pickup sodas and tipped 20.00. I have used their service in the past 3 times without incident. Please make sure you are ready to spend 400.00 if you do so. My husband asked just to make sure before booking if this was a round-trip quote that we received and we were told of course! Upon returing back to the Miami cruise port we called the driver Edward that dropped us off which I thought was a little strange because I always receive a message and it's discussed where the drive will meet us. Edward advised my husband that we have a return trip but he's not sure who will be picking us up. I then called the office to see who was picking us up only to find out that we did not have a return trip. I was very upset because I know that we were blantly lied too. It was not a round-trip quote that we received, It Was Only One Way! This has changed and they are not being fourth coming about the way they handle business now, and their policy changes. They are not transparent and forth coming, we were deceived. I had to contact Uber to transport my family and I back to the airport which was a great price! I would have paid any amount rather than use them ever again. We have 8 more Cruise coming up this year and now I have to find reliable transportation for our group to be transported which will not be a problem. I want to suggest that the Uber driver that finished our trip was in a Tahoe was very nice and we had plenty of room for 4 passengers with 8 pieces of luggage and personal items. The cruise lines also offers transportation as well. This was the end of black ride for me, very disappointed.

We were to be picked up at Cruise Port in Miami at 10:00 am. It was 10:18 when we got out and he had already called and said he was there waiting. However, he was gone when we exited not to come back until 11:15. His excuse was that he forgot the car seat that was requested upon booking. I spoke with the driver 4 times during my wait and was never told any reason as to why he was late just that he would be a few minutes. When he did arrive the car seat was just setting in the seat not buckled in. If we had anything close to a noon day flight we would have missed it. However, we were picked up on the ride to the cruise port on time and was a great ride. Goes to show you can’t always count on the same service every time. Additional information: we were supposed to have been dropped off at Terminal One and he took us to the last terminal which is 4. We had to walk all the way back to terminal one which is apx 1/2 mile with luggage. This was ridiculous. Last time using this company.