Blackride.comReviews of blackride.com

Our confirmed ride from the cruise ship terminal to Miami airport was a HOUR LATE picking us up! Looking forward to the future of driverless vehicles.

I would strongly caution others before booking with this company. The price listed on their website was more than doubled once we got further into the process, which felt extremely misleading and like a classic bait-and-switch tactic. When I questioned the massive price increase, I still didn’t receive clear or trustworthy answers, which only added to my concerns about the legitimacy of the business. At that point, I chose to cancel rather than risk being scammed. Transparency and honesty matter, especially when customers are making purchasing decisions based on advertised pricing. Unfortunately, that was not my experience here.

We booked BlackRide for shuttle service from the Fort Lauderdale cruise terminal to Miami Airport, paying extra for what we expected to be a reliable, stress-free experience. What we got was chaos, mismanagement, and outright dishonesty. Our pickup was scheduled for 9:30 AM. After disembarking, we received no communication from the driver. Calling the office, we were told the driver was “running late due to traffic” and would arrive at 10:00 AM. For a supposedly professional black car service, this level of poor planning is unacceptable. At 10:00 AM, still with no confirmation, we were finally given the driver’s contact info. Roberto, the driver, initially said he had no record of our pickup. After another call to the office, we were assured Roberto would come and were promised a full refund for the delay. Roberto arrived at 10:45 AM — an hour and fifteen minutes late — and revealed he hadn’t even been dispatched until 10:10. It was obvious the office had scrambled at the last minute to find someone, leaving us stressed and frustrated. Three days later, when I asked about the refund, the company said they would only credit 20%, directly contradicting their promise of a full refund. This company is not only unreliable, but also dishonest. BlackRide cannot be trusted. They failed on every level — scheduling, communication, and integrity. Paying extra for this service is not just overpriced, it’s a gamble you will likely regret.

Booked our ride April 2025, for our trip in Feb. 2026. I confirmed the trip a week before. The day we were supposed to be pick up no ride, I called I was told I had no reservation. also told no one would be able to pick us up at this time. We used Uber to our destination. Once home I called at least 6 times for a refund. Everytime I received a different answer. A supervisor will call you back. Never happened. The SCAMMED my payment !!!! This is a terrible service, All I want is my $$ back SCAMMERS !!!!

DO NOT book!! NEVER SHOWED UP!!! I reached out to them to book a shuttle to take me and my bridesmaids on my bachelorette trip from a restaurant in Pompano Beach to a bar in Fort Lauderdale at 10PM. I got a better price from another shuttle company, but Blackride assured me they would be able to pick us up promptly at 10PM (the other shuttle was cheaper, but couldn’t get to us until about 10:30PM). Well as you can guess, 10PM came and went, and the driver never showed up. Myself as well as my other bridesmaids must have called every phone number they had on their website, sent numerous emails, and never got an answer. By the time 1030PM rolled around, we realized they weren’t coming so we ended up Ubering, which defeated the whole purpose because I really wanted to be with all of my bridesmaids heading to the bar, and in order to Uber, we had to split up. They didn’t respond until the next morning and all they said was that the shuttle driver got a flat tire and since their offices are closed at that time, they had no one to contact us. I’m sorry, if you run a 24/7 company you need to have a customer service representative available 24/7. Not to mention, the shuttle driver himself didn’t have a phone? IN 2025? What if he couldn’t find us? I also attached pictures of the text messages as well as a screenshot of their website with “24 hour customer support”. The whole thing was ridiculous and completely unprofessional. $225 is still pending on my credit card and I’m waiting for my refund. Not something you want to deal with on a bachelorette party, or any trip for that matter. So upsetting!!!

We used black ride to get from Orlando to Clearwater and back. The ride to Clearwater was wonderful. Then getting back to Orlando was awful. The back door of the car was broken and the driver couldn’t figure out how to fix it so my husband asked for tools to fix it so it would close. Then the driver watched videos on his phone while driving. At one point my husband had to yell at him to pay attention bc traffic was stopped ahead and we were going 70 mph. My husband then told him to stop watching videos but he proceeded to watch them. We were very concerned for our safety with his distracted driving. When I confronted the company regarding our concerns the driver claimed to be just listening to the news because of sleepiness (our trip was at 11 am), even though we saw him watching TikTok. Pretty disappointed after paying almost $500 and then feeing unsafe.