Blackmagic DesignReviews of blackmagicdesign.com

I cannot support any company which FORCES you to enter personal details and sign up for their newsletter to download the application. I'm fine with them asking if there was a skip option, but there isn't, you're forced to enter details. Needless to say I filled in bogus details.

No stars would be the best score, if that were possible. This company is probably the worst communicating company I have ever dealt with, if its performance over the DaVinci Resolve Speed Editor is anything to go by. I ordered and paid for one of these on 24th December 2020, based on a projected delivery of early January. This soon extended to 20th Jan, and now stands at 28th February. There seems to be a huge backlog of orders for their unit with some customers waiting much longer than me. BMD refuses to engage with its customers on this, with just one curt Tweet in mid January. Maybe its because its a low price item and they don't care about such customers. If this is typical of the company, heaven help those who are buying the more expensive items.

Cintel scanner doesn't work since October and everything else is wrong but the scanner itself (checked 4 computers, including their recommended iMac Pro). It keeps on freezing, crashing, not reacting, scan process suddenly stops etc. They can't do remote check nor testing one computer with other scanners. I don't recommend this company nor the scanner.

Auto save is disabled by default in Davinci Resolve. Nice one. Surely no one would want that to be on.

I used to be a blackmagic fan, owned several cameras, had a switcher but received no real support! You can ONLY get support when you pay for their software and making them rich by buying hardware from them will not give you and rights to get just a friendly guy on the phone. I have a last piece i just gave on ebay from them as I will not like to be reminded on their name. There are more companies such as Avid which knows the word service and aftersale! For all reading this, just take my advice, my rating is not just done by a little time, I spend years and years with them, they stink! They are rude and they are snobby! Their hardware is not so good any way and for that price [please check on google, than check on trust pilot for their ratings and than buy! Remember you are the King as YOU are the one paying as a customer! BTW I wrote to the EU commision and copied the email from their (so called support) that I can't get free support as I do not own a paid copy of their stupid software I do not need. I use Final Cut Pro and Premiere and I just needed to have BMD hardware.. They need to give free support by EU law! Will be continued as they will be fined!

They do not stand behind their products. They will leave you hanging and won't repair THEIR ISSUES! DO NOT USE THEM!!!!!!