Blackmagic DesignReviews of blackmagicdesign.com

MP4 files with audio fail to play audio in davinci no matter what I do. MP3 files work but MP4 files with audio do not work, so my clips are randomly muted. Just terrible, I would give this a negative number of stars if I could

Disability discrimination! I liked the DaVinci Resolve Studio free version so much that I paid £245 pounds for the paid version back in October, but the paid for features didn't work. I requested help and I was sent a link. The emails I got didn't communicate well. There was literally an email saying, 'your details are...' and then a series of numbers with no explanation as to what the numbers meant or how to activate the paid for version. Unfortunately around this time I had a Lupus flare-up (which lead to extreme fatigue and brain fog) I spent November, December and January unable to do anything, missing a lot of work etc... I spent February and March recuperating and trying to catch up with work. It's now April and I finally am getting to deal with some of the things I hadn't been able to put my attention on over the past 5 months. I contacted Blackmagic and explain I had never gotten their product working and could I just have a refund. The response: I got an email saying they 'did not believe I had never used their product or that their had been an ongoing issue.' (I have that in writing) I then phoned up and tried to explained about my Lupus and the way it effects me. The woman on the phone talked over me as I tried to explain this. Because she was talking over me she couldn't hear what I was saying but at some point laughed at me and said, 'Oh so you haven't been able to call us due to fatigue for 6 months.' Had she listened while I spoke she would have understood that it's not that simple, whenever you have energy, you will have a pile of things that need seeing to first, and often those are extremely basic things like basic medical care. I wish we lived in a worked were people were more understanding of disabilities and wouldn't belittle people when they try to advocate for themselves. Whether or not they would agree a refund doesn't excuse this treatment.

I am impressed with Resolve and I wanted to do the right this and buy the studio version to support them. I went to buy from their website and it directed me to paypal. I dont remember my password for paypal as I never use it. I paid as a "Guest" but then there was some error and I got redirected back to Blackmagics web site. Stupid me tried again and the same thing happened. I then checked my bank account as sure enough I was charged twice but because of this error I still dont have a software key and a refund for the extra purchase. Paypal customer service was pretty good and basically said Blackmagic will have to cancel the payment on their side. Blackmagic customer service kept telling me it was a paypal problem and they'd refund me all my money. A week later I still dont have my money back. Black magic also tried to get me to buy from a "Reseller". Clicking on those links you get directed to production companies etc where it is even harder to buy Davici Studio. Total craziness!! I still want to buy their program but dont want to try again untill I get my original 2 purchases of almost $1000 canadian back. It just seems and feels like they really dont care. Very frustrating. All I was trying to do was do the right thing and buy their software instead of using it for free.

You can download and use DaVinci Resolve for free. Instead, I purchased a copy for hundreds of dollars. Why? One reason was an expectation of getting support when I need it. Today I found out that my expectation is not going to be met. Without getting too embroiled in the details, I will say that I wanted to know more - something, anything! - about the encoding option "Constant QP". There's a 4,000+ page reference manual for Resolve, but it says zilch about "Constant QP". "QP" doesn't even turn up in a search of the PDF. So I contacted Blackmagic Support. The answer I got back defined what the letters stand for - Quantization Parameter - but included no information that would actually help me use it. Instead, I was directed to the Blackmagic Forums, a place where any moron can and does post incorrect information about Blackmagic products. To put it another way, instead of providing the needle I asked for, Support directed me to the haystack.

free linux version on linux kubuntu doesn't work unsupported gpu precessing mode, which can't be changed on the settings...

16 May: Purchased Davinci Resolve via PayPal $295 16 May: Emailed BM advising I had not received the activation code. 18 May: Reply from Yasim Little at BM saying he had forwarded my complaint to the support team who would be in touch shortly. 20 May (today): I have not heard nothing from the company other than the above. Subsequently, my complaint to PayPal Resolution Center was denied, something I apparently would not have known about had I not checked the website. Case was closed in favor of the seller who had provided, quote-unquote, "valid proof of delivery." None of this make any sense. I paid nearly $300 for software which I did not receive and would have no way of activating even it I had. Terrible disrespect for a paying customer.

Horrible customer service, camera was bricked right after a firmware update and then sent it in for repair. $635 later they said it was a bad PCB and when asked what happened they said they don't know as they don't actually test the faulty part they just "attempt to narrow down what part might be faulty" (which makes me think they just keep trying parts until it starts working instead of looking for the actual root cause, meaning some other component could be the cause and it can fry the PCB all over again). They also tried to tell me that it happening after the firmware update is just coincidental (even though firmware can control power distribution and could have fried the board), but how could they know it was coincidental if they don't even test the board. When I get the repaired camera back I'm just going to sell it and never touch or recommend their products again.

absolute garbage. this isn't a review of how trusty it is or something, it's about the software itself it is the laggiest junk ever, i feel like cyberpunk 2077 would run better on a computer from like 2005, my pc cost 2k dollars from around 2020. it's confusing, full of bugs, it's impacting how much time i'm putting into making my videos by a mile. fix your stuff, then call yourself a video editing software company whatever whatever. i'd rather use the trademarked filmora garbage than this. i can't use slurs here, but if i would be able to i'd be a kid on xbox 360 after losing a cod game or something