Blackmagic DesignReviews of blackmagicdesign.com

Support is really bad, and the camera's are unreliable. They never last more than a couple years.

un anno che provo a contattare il supporto per sapere come riparare la mia 6K pro con pixel bruciati e rispondono solo con il solito messaggio di risposta pre-impostato, se chiamo al numero non rispondono mai e non ci sta nessuno che parla italiano. Il peggior servizio di assistenza. I prodotti sono buoni sicuramente ma se si riscontra qualsiasi problema la soluzione è acquistarne un altro nuovo perché non esiste nessun supporto tecnico, ecco il motivo per cui non bisogna acquistare prodotti Blackmagic. Il supporto post vendita è inefficiente anzi inesistente. Una vera vergogna, quasi un anno di mail inviate al supporto tecnico e mai una risposta. Spero che risponderanno almeno al mio legale

They have deducted money from my credit card and PayPal showed success however their system is showint cannot ship to my country. Is this a joke. Either you deliver my product or refund.

Impossible to download. Spent three hours downloading three times only to find it can't be opened. Usual free download not worth a ....

Support generally poor (the answer is nearly always to buy something newer) and brainwranglingly stupid design flaws - e.g., for Hyperdeck recorder you're forced to waste disk space by capturing 16 channels of 48/24 audio when you might only need two (i.e. no means of selecting number of audio channels during capture)

Hello everyone. I am going to tell you my case, and I am going to tell you my experience with Blackmagic technical service, and why I do not recommend that you buy anything from this brand. I have a pair of blackmagic 6k pro. Under warranty, one of them got a speck of dust between the sensor and the glass that protects the sensor. Most of the stores I took it to to quickly repair this told me that they had to disassemble the camera, and therefore it was better to send it to Blackmagic, since nothing should get into that part of the camera, and even less in a camera with less than 150 hours of use, always in recording studios. To my surprise, the technical service takes more than 4 weeks to receive and repair the camera... but the biggest surprise is that they told me that this was not covered by the warranty, and that I had to pay more than 600 euros to repair this . ... That is to say, they wanted to charge me that amount for removing a glass from the sensor, which must have been bad because it was not completely watertight, removing a speck of dust and putting in another glass... The truth is that the worst technical service I have ever seen in the audiovisual sector. I hope that my experience helps you, to know what can happen to you, if you have any warranty failure. If something as simple as removing a speck of dust in a system that is in principle protected, they say it's your fault, and they want to charge you that crazy amount of money, I don't want to imagine facing a bigger problem.

I started a little YouTube channel and used the free version of davinci resolve to edit my videos and for 2 years I had absolutely ZERO problems. Then blackmagic changed something because everything I edit even old footage that's was already edited has a audio sync problem that gets worse with the more cuts you make! I asked the company for help but I just received an automated response basically saying they don't offer support with the free version and I'd need to buy the full version of davinci resolve studio so I did.. I was really happy to start recording content again but it was short lived as the audio sync problem is still happening, I contacted blackmagic support again (new ticket) I explaining everything in detail including full system specs and again ZERO response! I spent £300 on the software as I got the bundle including the speed editor (the speed editor NEVER connects easy, it's always a 10 to 15 minutes pain in the ass process) and I can't edit ANYTHING.. I have emailed them 3 times over a 7 day period and just received the same generic automated response saying someone will be in touch shortly but it never happens!!! I'm autistic with other disabilities so my little channel was everything and gave me a purpose, before that I used to play with razer blades on christmas day and I struggle to use software like this. I would only use the ripple cut to cut down a 3hr video to around 1.5hrs then render entire timeline (yes I had the chain lock on) but now I can't do anything and I'm absolutely SHOCKED at the lack of help i have received and DEFINITELY DON'T RECOMMEND BUYING THE FULL SOFTWARE!!!! Lucky for me I purchased the speed editor with the license included for around £300 and it was under 1 year ago so I'm opening a case with UK trading standards and they have already agreed to send out a warning letter given Blackmagic 30 days to repair/replace or refund me. If you are new to editing use the free version if you can get it to work but I absolutely 10000% don't recommend buying the full version just because the customer service is none existent and the speed editor is horrible to connect. It wasn't originally but between Microsoft's garbage updates and blackmagics lack of support (firmware or drivers) to keep it working correctly is as bad as there customer service!!! At this point I have basically wasted £6000 plus setting up a studio with 4k cameras and a powerful pc running a 4090 all USELESS because of davinci resolve and the poor customer service, that's a bitter bill to swallow trust me.. 😣 Ps before editing the footage is fine and I used it fine for a long while, looking on Reddit there are PLENTY of other people experiencing the same problem.

I've had the studio version for a while but I see too many bugs, disastrous Italian subtitles, it doesn't get half a word right.. disgusting, you waste too much time, it crashes often, every update something stops working.. what are you doing?