Lynn M.
I would actually give No Stars
I would actually give No Stars. I should have realized something was wrong when I thought I was playing my local casino online, Encore Boston Harbor. Instead I was playing an out of the country casino. Who requires you to play out thousand before you are able to withdraw. Then you have to pay for wire transfer WHICH THEY NEVER SEND. It's in Red Letters Flushed?? I just read on another review that there withdrawal amount was Flushed. But Then marked Corrected? So I can only assume that customer service doesn't know what Flushed Means because they have told me it means ready for release which also is not the case. It's a Bogus platform. I suggest you download something from play store or you know is safe and you are going to get your money.
Response from Black Lotus CasinoMay 28, 2026
Hi Lynn We are sorry to hear about your experience and understand your frustration regarding the withdrawal process and account terminology used within the cashier system. We would like to clarify that withdrawal requests may go through several status updates while being reviewed and processed by the relevant department. We understand that certain terms displayed can sometimes be unclear, and we appreciate you bringing this feedback to our attention. Please also note that wagering requirements and withdrawal conditions are dependent on the promotion or bonus accepted during gameplay, and these terms are available within the casino’s promotional rules. As we previously requested additional account information but have not yet received a response, we are unfortunately unable to investigate the matter further at this stage. We would still very much like the opportunity to assist you, so please feel free to provide your casino username and registered email address directly to our support team so we can review your account and address your concerns properly. Kind regards, Black Lotus