BKV EnergyReviews of bkvenergy.com

Response from BKV EnergyAug 9, 2026

Thanks for bringing this to our attention. Unfortunately, when it comes to the delivery of power to your house and outage issues, there's nothing we can do to assist beyond pointing you in the direction of your regional TDU (transmission and distribution utility). If there are electrical or wiring issues in your walls that impact your home's power reliability, we would recommend contacting an electrician. As far as your bill amount goes, we understand how frustrating it is to receive high bills. This summer has been very, very hot, which means you're probably relying on your air conditioner more than normal. Your AC is responsible for the majority of your bill during these months. We recommend that you set your thermostat between 76-78 degrees during the day and turn on your ceiling fans to save money. Additionally, keep your blinds and curtains closed during the hottest hours of the day. At night, set your thermostat to 72 degrees and continue to rely on ceiling fans as needed. Your ceiling fan costs significantly less than your AC to operate. Another factor that will increase your bills are the delivery charges from your regional TDU. These fees have increased by over 50% in the last few years, pushing bills higher than Texans are used to. If you have any questions about how to get in touch with your utility company/TDU or are interested in more energy-saving tips, please contact us at [email protected]. Replying to your response: As a REP, we do not have insight into your home's power stability. There are no reports or data available to us about an individual customer's home related to voltage drops, surges, or micro-outages. This is because REPs do not manage the actual delivery of power to your home. That is the responsibility of your regional utility, Oncor. You can reach them at 888.313.4747 to report outages or at 888.313.6862 for general requests/inquiries.

Response from BKV EnergyAug 3, 2026

We understand how frustrating it is to see a bill that just doesn't feel right. That's definitely not the experience we want you to have, and we'd like to help get to the bottom of it. There are a few things that can affect a bill even with reduced usage of lighting: delivery charges from CenterPoint account for 50% of the bill these days (these are out of our control), high outdoor temperatures that make your AC unit run constantly to keep your space cool, or it's possible there's a meter read discrepancy. Rather than guess, we encourage you to reach out to our customer service team at [email protected] directly so they can pull up your account and walk through the breakdown with you line by line. In the meantime, we recommend keeping the blinds/curtains closed during the hottest hours of the day, using fans to keep cool instead of the air conditioner, and continuing to keep the lights off until it's dark outside.

Response from BKV EnergyJul 6, 2026

Thank you for your feedback. We're sorry to hear the frequency of our emails hasn't been a great experience for you. We definitely don't want to overwhelm your inbox, and we'd love to help adjust your communication preferences so you're only getting the updates that matter most to you.

Response from BKV EnergyJun 16, 2026

Hi Ara, thanks for your review. Our team is looking into your account to determine where we went wrong. It's important to us that our customers have good experiences and are happy with our services. Please get in touch with support at [email protected] or by phone at 855-258-4797. We're happy to sort through any issues you may be having. EDIT: Our team attempted to get in touch with you, but the phone call was cut short when you hung up. Our agents attempted to explain increasing TDU charges, which are out of our control, and we also applied a credit to your account.

Response from BKV EnergyMar 2, 2026

Hi Richard, Thank you for sharing your feedback. We're sorry to hear your bill felt higher than expected. We understand how frustrating that can be. We'd love the opportunity to look into this with you directly. In many cases, higher bills are tied to usage levels rather than the rate itself and we want to make sure you have the full picture. Our rates are actually among the lowest in the area, but we know that doesn't always make a high bill easier to absorb. The good news: based on your account, your account is eligible for our Reduce Your Rate through your Bluebonnet plan and BKV Energy Plus benefits after 3 months. If you're looking for ways to reduce your bill, please check out our article with 100 energy-saving tips: https://bkvenergy.com/blog/how-to-lower-your-electricity-bill/ If you have any questions please don't hesitate to reach out to our support team.

Response from BKV EnergyMar 2, 2026

Thank you for your feedback. We understand how frustrating it can be when your bill feels higher than expected. In most cases, higher bills are tied to your kilowatt-hour usage levels rather than the rate itself. We recommend taking a look at our article with 100 energy-saving tips to help reduce this: https://bkvenergy.com/blog/how-to-lower-your-electricity-bill/ Here's the good news. I can see that you've enrolled in the Bluebonnet plan, which means after 3 months of service you are eligible for Reduce Your Rate through our BKV Energy Plus benefits program. This means it's possible we'll offer you a rate decrease in the middle of your contract, for free. If you have any questions, please reach out to our customer support team. We are happy to assist.

Response from BKV EnergyMar 2, 2026

Thanks for your feedback. We are sorry to hear your bill felt higher than expected. For most people, higher bills are tied to kilowatt-hour usage levels rather than the rate itself. Our rates are actually among the lowest in the area, but we know that doesn't always make a high bill easier to absorb. The good news is that because you enrolled in the Bluebonnet plan, you are eligible for Reduce Your Rate after 3 months of service. That means it's possible you will receive a rate decrease in the middle of your contract for free without the need to switch providers. In the meantime, please check our article with 100 energy-saving tips: https://bkvenergy.com/blog/how-to-lower-your-electricity-bill/ These can help you reduce your usage and subsequently, your bill. I can also see on your account that you used our special end-of-year 2025 discount code so you can expect $100 off your third bill, which will help reduce your spending significantly! If you have any questions please reach out to our support team.

Response from BKV EnergyFeb 12, 2026

Thanks for the feedback, Michael. Sorry to hear that you've had trouble with our customer portal. If there are issues with your password or username, please refer to the articles in our support center (https://bkvenergy.com/support/) or feel free to get in touch with our team via email at [email protected] or by calling 855-258-4797. I understand your feelings about needing a mobile app. Our mobile is currently in development, and we will launch it later this year.