Perry J.
The only thing I have received are emails to enroll Arshee. Since the first review I have received emails that the payment for her coverage will be withdrawn
I have not received anything concerning my pet insurance. I do not know what to do if I have a claim. I do not have any proof my pet is insured or anything. All know is that the premium was withdrawn from my account.
Response from Bivvy Pet InsuranceMay 31, 2022
Hi Perry, we’re sorry to see you’re disappointed but we can certainly help you gain more clarity! We’ve been sending welcome emails to your Gmail address on file from [email protected]. If you’re not seeing our messages, please let us know! You can log in to your Bivvy pet parent account at any time to review your policy documents and open a claim. With Bivvy you can go to any vet, so Arshee won’t receive a traditional insurance card. Instead, after you take Arshee to the vet of your choice, you simply upload a copy of your itemized vet bill to your online Bivvy pet parent account to open a claim. If you have any additional questions, please send us an email at [email protected] or give us a call at 855.434.3744. Our friendly team of pet parents is here to help!