Margaret P.
Not a pre existing condition
I submitted a claim to Bivvy for a skin infection my dog had and it was denied. The allergy that my dog had is a precious condition. The infection , the reason for the visit to the vet, was NOT a preexisting condition and that part of the visit should have been covered. I am not sure if I will stay with this company. Not a great experience so far.
Response from Bivvy Pet InsuranceAug 17, 2022
Hi Margaret, thanks for your message and we're sorry to see you're disappointed with your experience. If you'd like to discuss your claim further, you can respond to your claim decision email to ask for additional information. We hope we can clarify any misunderstandings and continue to cover sweet Maisy!