Bivvy Pet Insurance Reviews | Read Customer Reviews of bivvy.com

Bivvy Pet InsuranceReviews of bivvy.com

4.73,797 reviews
Insurance
5910 Mineral Point Road, Madison, Wisconsin

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Bivvy Pet Insurance

About Bivvy Pet Insurance

Bivvy is pet insurance done right, at a price you can afford. Because Bivvy was created by pet owners who wanted a better option for themselves, it's designed to help us take care of our furry friends at the lowest cost for pet insurance. Protect your dog or cat just like so many others are doing with Bivvy. Plan details vary a bit by state, but it only costs $15/month or less! You can use Bivvy at any vet office: you choose where you go, and Bivvy reimburses you for covered events. Learn more at Bivvy.com

Bivvy Pet Insurance (bivvy.com) has 3,797 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: bivvy.com
Website: bivvy.com
Category: Insurance
Location: Madison, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: May 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Bivvy Pet Insurance reviews

3,797 approved reviews, newest moderated first

Mason S.
Jan 9, 2020
Terrible customer service
Waiting on a reply back, but so far I would give 0 stars. Took my new puppy in after 14 days for a wellness check and found out she has worms and needs medication. The entire bill was denied because they said it was pre-existing. What is the point of this useless insurance if they are going to use the loophole of "pre-existing" conditions?
Response from Bivvy Pet InsuranceJan 9, 2020
Hi Mason, we're sorry to see you're disappointed. As described on the phone by our Claims specialis, your claims were denied due to your wellness care not being within the scope of our coverage (which is for accidents and illnesses) and due to the time your pet began showing symptoms (waiting period/pre-existing). If you'd like to review our coverage details in addition to how we define waiting periods and pre-existing conditions, please visit our site here: https://bivvy.com/why-bivvy.
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LaTonic
Jan 9, 2020
It was fast Thank u
It was fast Thank u
Response from Bivvy Pet InsuranceJan 9, 2020
You're welcome, LaTonic! Thank you for choosing Bivvy.
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Jamie
Jan 9, 2020
The most easiest way I has ever seen to…
The most easiest way I has ever seen to enroll !!!
Response from Bivvy Pet InsuranceJan 9, 2020
That's great to see, Jamie! We appreciate you sharing your sign-up experience.
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James G.
Jan 9, 2020
I haven’t received any documents…
I haven’t received any documents pertaining to my policy. Am I being scammed?
Response from Bivvy Pet InsuranceJan 9, 2020
Hi James, we're seeing on our end you successfully signed up. Your policy documents are located within your online pet parent portal that you created during sign up. To log in, click here: https://bivvy.com/login. If you're unable to log in and see your policy documents, please let us know and we'll have a Customer Service team member reach out!
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Stephan
Jan 8, 2020
Site was easy to use and sign up with
Site was easy to use and sign up with
Response from Bivvy Pet InsuranceJan 9, 2020
That's great to see! Thanks for sharing, Stephan.
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Karla J.
Jan 8, 2020
Well it was quick hope the service is…
Well it was quick hope the service is as well as the advertisers
Response from Bivvy Pet InsuranceJan 8, 2020
Our pet parents sure seem to think so, Karla! We look forward to supporting you and your furry friend should an unexpected accident or illness occur.
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Jeanne K.
Jan 8, 2020
It was fairly easy the SECOND TIME I…
It was fairly easy the SECOND TIME I filled out the application. I actually THOUGHT I had signed up in December 2019. I called to check on policy coverage on the day of my puppies first Drs Appt, only to find out I did NOT actually have a policy. I was very very upset. The final sign up box did not accept the click right away. It took three trys before the spinning circle thing. That must be what happened in December. I left the sight thinking I had clicked on the final box.
Response from Bivvy Pet InsuranceJan 8, 2020
Hi Jeanne, we're sorry you had trouble signing up! We've alerted our IT team and it appears everything on our end is working smoothly now. We will keep an eye out to ensure this isn't an ongoing issue.
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NLH
Jan 8, 2020
Signing up was super easy
Signing up was super easy. I hope all my experiences with Bivvy will be just as great.
Response from Bivvy Pet InsuranceJan 8, 2020
Thanks for joining Bivvy! We look forward to supporting you and your furry friend.
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