Bivvy Pet InsuranceReviews of bivvy.com

Now that our dog is 12 they suddenly cancelled our insurance plan. They didn’t even give a reason. Just as of June it won’t renew. Beware if your dog is getting old

For my sweet Gracie, the only claim I had to file was for treatment, euthanasia, and cremation in her last 36 hours of life. The deductible was taken out plus the copay. It was a great help during one of the worst experiences of my life. The responding email from Bivvy expressed condolences on my loss and was a sweet surprise and a comfort. My Sadie is 8 months, I’ve had her for 4. She’s already had 2 claims, one for an after hours emergency. My vet has more than doubled their emergency fee! It matched my deductible, but the rest was covered, except for my copay. It has been a very simple and quick process with my claims. I’ve looked at other pet insurance companies, and I simply can’t afford their premiums. As well, the negative reviews have been horrendous! And a lot require the deductible on every claim, and also raise premiums without notice! I’m a retired Paramedic with PTSD (Gracie was my service dog for nearly 10 of her 12 years), and hopefully Sadie will be as well. I am staying with Bivvy! I’ve been very happy with them so far! Especially during the loss of my Gracie.

I am glad there is an affordable wellness plan out there for customers. Now i need to find who accepts the plan.

I liked Bivvy while I had it. They paid the smaller claims when all I submitted was a receipt showing all the required info. But, when I submitted a larger claim, the receipt (3 pages with all required info) suddenly was not good enough and claim was denied. Bivvy stated they need a detailed invoice, which my vet does not use, and I was never required to have previously. I cancelled the policy the same day when I left a message with customer service... I did not receive a call back. Not worth the frustration.

I am saddened to write this review. Bivvy canceled our policy after we submitted several claims to them for our dog. She had a partial tear in her ACL. We took a holistic approach, purchased a brace, and took her to the vet for laser therapy and acupuncture. This saved Bivvy thousands of dollars they would have paid if we chose knee surgery for our dog. I was very delighted Bivvy covered the brace and treatments. But was very disappointed when they canceled Sadie's pet insurance. I recommend finding a more reliable pet insurance company with a long-term history of support for your fur babies. Sadie is now out of her brace and no longer needs treatments and her other knee has stayed strong and healthy.

*UPDATE* They have since reviewed the original claim and approved it after acknowledging the mistake on their end. Still unnecessarily stressful for me but glad they fixed the issue. They abuse the fine writing. My dog had a hip issue and they covered it. Issue happened again and needed surgery and they refused to cover it this time while claiming its a "pre-existing" condition although they covered the original accident. They are totally useless. Not worth it, get anyone else.

They just denied the claim without any reason. These people are scammers.

Hand down they do as they advertise I My Stella did not make it and they paid me in full and refunded my last payment to them with their condolences. I don’t know too many companies who give something back without asking.